My order # DM1283517 was made on September 18, 2016.
It's November 14, 2016 and nothing has arrived.
Should I give up hope?
Should I warn others of this scam?
Dealman, the merchant, took the money but didn't deliver the shoes that were ordered.
Shopify, the agent, refused to help and therefore complicit in this fraud.
Shopify states that it does not regulate it's merchants.
So whatever happens - happens.
Shopify will not assist customers that have been ripped-off.
Shopify operates their business like a pimp.
Matt, the Shopify Guru says " Thanks for reaching out to us regarding this. It sucks to hear that you're running into these issues. I definitely know how it feels - I've been in your shoes before :(
Shopify, as a platform, offers the ability for merchants to create an online store. When it comes to actual transactions taking place on the store, we have no control over it. We aren't involved in the way orders for those merchants are fulfilled or refunded. So cheers!"
More Review Details
- Reason of review:
- Poor customer service
- Preferred solution:
- Let the company propose a solution
- Monetary loss:
- Product or service
- Dealman Com From New Zealand
- Review category
- Footwear and Clothing
Author wants to be contacted by the company. Learn more ›
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