Shopify
Reviews and Complaints
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Verified Reviewer
There support sucks
Ive been trying to get into my store thats showing another store that doesnt belong to me. My payments are up to date but still I cant get access to it.
I tried for 2 hrs yesterday to access it Im still trying to access it today I still cant. They ask you to login I did that then they locked me out of my own account.
A code came up saying youve been locked out after you do everything thats asked thats when they lock you out. Then you have to message a machine that keeps you going in circles.24-7
- Need a phone number for connection
- No human interactions
Preferred solution: Access to my store
User's recommendation: Don’t
Saint-Anicet, Quebec
Possède off
No one is there to help you anymore thé support 24/7 it not working ! I tried to login for mounts with no succès
User's recommendation: Dont do anything With them
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Avoid Shopify At All Costs
Company fixed the issue and I have been provided with apology. I found the direct e-mail of Shopify's General Counsel and apparently she directly the company's minions to stop threatening me.
If you sell any branded merchandise whatsoever, even second-hand, THINK TWICE AND RESEARCH CAREFULLY BEFORE CHOOSING SHOPIFY. Shopify is extremely hostile to merchants who sell such products.
- Do not even abide by their own acceptable use policy
Preferred solution: Full refund
User's recommendation: Use any company other than Shopify. They are crooks.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Regarding deactivation of my account
I am still being taxed for Shopify fees that I never signed up for.
I contacted them and they deactivated my account, then deleted it, but I still receive their bills.
- Bill for anything
Preferred solution: I am not paying for something i never signed up for.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order #1001 never received
Just received an email that shopify has shut down their customer service department to better serve their customers with a 24 hour chat bot live on their platform but I'm here because the chat bot just suggests things and you have to have a merchant account to receive customer support... *** bonkers
Awaiting an answer. We'll find out soon hopefully.
The store was contacted by email before and after 30 days. The order was never shipped.
The store no longer exists on your platform.
Store: Flipper-max. Order #1003.
- I had to find a completely different website to offer contact with any support
Preferred solution: Deliver product or service ordered
User's recommendation: Be aware stores can disappear and you'll be left holding nothing.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Shopify has a hold on my account with money
My name is Princess Bulin. I have an hair extension business.
I set up a business profile and had a transaction made. All products were shipped out to the customer. Shopify asked me to provide proof of business and EIN with other documents requested. I provided them with everything they asked for and still the denied my account.
I was asking for reason for termination, I did not receive an answer. I had a 2,000 dollar sale that they have on hold and will not release it.
They do not have a contact number everything is done through email. It is a huge inconvenience.
- Horrible company lets people steal peoples money
Preferred solution: Full refund
User's recommendation: Do not process with them
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Ally makeup store
I ordered on the shop app during Beauty week. The store I shop was called Ally makeup.
I
had 3 orders: Order#1002 DHL 470497**** Jumbo milk makeup primer $20.79 went to Seattle, Wa. Order #1005 DHL 470******** Full size Milk makeup primer $11.29 went to ROMULUS, MI . Order#1008 DHL 922107**** Pore Eclipse Primer $11.29 went to Ontario, California. I emailed them on 4/10, 4/11 and 4/15.
I received no response. I emailed Shop and Shopify last week. No response. And suddenly when you go to their store on the shop app their store isn't on there, no products, nor is there a url.
I want my all of my money returned. I live in Winterhaven Florida and my items went to 3 separate states.
Ally makeup is fraudulent. They should be banned from Shop.
- Delivery to wrong addresses
- Fraudulent shops
- Bad contact information
Preferred solution: Full refund
User's recommendation: Do not buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Locked account
THIS COMPANY IS AWFUL. I am a SQUARE user for life now after this experience.
I made a sale...as a trial and the next day my account was locked with no explanation. I have chatted in daily and every time I am told they have to wait for an email. They tell me they need more info from me...but no email ever comes. No phone number.
No transfer to different departments. RUNNNNN They hold your money!
- Bad customer service
- No way to contact other than chat
User's recommendation: Don't use them
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Wrong product recieve
I had received a wrong product ,I am not get any return option,I want to return the product and refund please, thanks
Preferred solution: Full refund
User's recommendation: Never ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Talk with executives
I've ordered the Jetsetter Chic Laptop Pro Backpack from Swift Shopper. I received my order but it's a different item.
Therefore, I want to return my order.
However, my order isn't showing up in my order list. Could you please help me?
- Third class
Preferred solution: Full refund
User's recommendation: Return my order.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Double charge
For the last three months, you have double-charged me. My account goes through my TD Visa and through PayPal. Please contact me as soon as possible.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Canton, Michigan
Charges
I shut down my shop and I am still being charged for it. I can't enter my code that I lost.
So, I'm locked out of Shopify.
Perhaps it's because I shut it down. I'd like to stop payments for a store that I have already quit using.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Be overpaid for website please help
I signed up for 39.99, but now I keep getting billed for 248.70. What is this?
I removed my credit card, but it keeps trying to bill this amount. I want to keep my account, but I don't know what to do.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Wrong product delivered
Wrong and small product received me and totally cut piece and dusty found totally waste of money plz change my product
Preferred solution: Full refund
User's recommendation: Plz call arenge the customer care
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Roubaix, Hauts-De-France
I ordered a dressing table from shopify Minoka in 9 May 2024 but till now I don’t receive my package but they are showing my package delivered..I am so unhappy for that ..
In the future, I will not buy anything from Shopify Minoka. I didn't receive my package.
My money is lost.
They are not helping me to get my package. I am from Paris, France.
User's recommendation: Don’t buy anything because they are showing my order delivered but I don’t receive it till now..my money is lost.I ordered I have proof but I am lost…
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