Anonymous
map-marker Brownsville, Texas

Resolution needed

Shopify - Resolution needed
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I still have no contact with the seller and I dont have my merchandise. I dont know what to do. I have emailed multiple times and cant ask for a refund because I pressed delivered by mistake. But if you look at where they sent my purchased items and where I asked them to deliver it, well they are in two different states.
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User's recommendation: Don’t buy on here.

Bernard W Vxs

My account

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I set up a Shopify account it may be 18 months ago and maybe longer I'm just trying to find out exactly the state of the account have the account expired etc because I'm now in the position to proceed with fulfilling my dream of owning my own Shopify store thank you very much and please email me back ASAP
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Preferred solution: I want to know if my account is still active or not

User's recommendation: Good idea

Meklit Xle

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Verified Buyer
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Verified Reviewer
| map-marker Las Vegas, Nevada

My store has been inactive for four days with no explanation. Despite contacting the team via email and chat, they couldn't provide answers. The Trust & Safety team hasn't responded.

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Shopify - My store has been inactive for four days with no explanation. Despite contacting the...
My store has been inactive for the past four days without any apparent reason. Despite reaching out to the team through email and chat, the chat team mentioned that they don't have an answer, and the Trust & Safety team has not responded to my emails. They are currently holding my domain hostage, preventing me from using it for another store. This situation is incredibly frustrating, and it reflects poorly on the company.
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Soraya Duj

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Verified Reviewer
| map-marker London, Ontario

Haven’t received item

Shopify - Haven’t received item
Is site is very unprofessional as I didn't realize until after making a order and not receiving it from the shipper. I'm looking for a contact so I can get my money back
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Anonymous
map-marker Reading, Pennsylvania

SCAM!!!!!!

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First I got an email stating I ordered an iPhone 14 from Shopify. If I didn't order this I could call the number on the email and it even had an order number so I called, a guy answered with heavy accent and said right away o yeah that was ordered but he can cancel this if I just stick with him.

Long story short he wanted me to download an app, I looked into the app and it would actually allow him to have access to my desktop and get all my info, he kept going on and on and then told me he worked for Amazon and Shopify was connected to Amazon.

I said Ill call Amazon and talk to them, he got very offensive and eventually I just ended the call. Its just so sad how many people will actually fall for scammers like this

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User's recommendation: Don’t call them!!

Tikesha T

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Verified Reviewer

Help with shopify tools

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"Taking too long to respond in chat, I didn't get the help I needed. Texting back and forth just isn't cutting it. I would love to speak with a live person, as the help I need was not reciprocated."
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User's recommendation: We want to talk to someone live

Ams G

No support. charged my credit card when i am no linger using their platform

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NoNo customer service number to teCh out chat will get your email only then nothing happens phone number nit working anymore
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Loss:
$59

Preferred solution: Full refund

Candi F Drs

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Verified Reviewer

I have deactivated this account twice now and I still don’t have a notice in my email

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Updated by user Feb 28, 2024

Terrible

Original review Feb 22, 2024
I dont want this I havent for months I never used it I signed up for a trial and never sold anything I deactivated it in sept and Ive been getting billed every month Ive alsoemailed every dept there I dont want this ever.please cancel it Im at a lost on what to do
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Loss:
$156
Pros:
  • I wouldnt know i never ordered one thing i never sold one thing
Cons:
  • I know they have ignored me every time i havtried to fix this iss

Preferred solution: Full refund

User's recommendation: I wouldn’t

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Trussville, Alabama

Refund

Shopify - Refund
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I HAVE BEEN CANCELLED THIS APP BUT YET ITS STILL TAKEN MONEY..AND ASKING FOR PAYMENTS..I WANT A REFUND OF 2 CHARGES AND FOR YALL TO STOP REQUESTING MONEY FROM ME!!!
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User's recommendation: DO NOT GET INVOLVED BECAUSE THEY WONT STOP TAKING YOUR MONEY EVEN AFTER U CANCEL

Ryan M Iaj

My order #1002

Shopify - My order #1002
What is the phone number for CTEELE,they do not have a phone number or respond to email,I have tried numerous times and would like to cancel my order
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Loss:
$899

Preferred solution: Full refund

Donna W Xrh

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Verified Reviewer

I am trying to cancel Shopify

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The details to cancel its working $39 was taken out of my checking account and I had tried by the instructions but no results
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Loss:
$39
Pros:
  • Non
Cons:
  • Unable to cancel shopify account

Preferred solution: Full refund

Chris W Bhm

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Verified Reviewer

Scammed by one of your sellers

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I placed an order for a product on 1/22/23. I have not received the item, or any type of shipping confirmation. When I go to my orders now in your app, and click to go to the store, it takes me an error page. I need someone to contact me about this situation asap. The shopify website makes it virtually impossible to contact their own customer service.
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Loss:
$98

Preferred solution: Full refund

User's recommendation: Be Careful with what you order.

Kimberly L Qaz

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Verified Buyer
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Verified Reviewer

Never received my order

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Shopify - Never received my order
It said it was delivered mon 18th. Never got it. Put in complaint here and USPS. No gift for my sister now.
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Loss:
$100
Pros:
  • Easy to set up
Cons:
  • Never receiving product

Preferred solution: Deliver product or service ordered

chris s Ywl

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Verified Buyer
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Verified Reviewer

SCAM WEB SITE FOR SURE!!!!

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Shopify - SCAM WEB SITE FOR SURE!!!!
I ordered two products of this website on DEC 14th 2023. They took my money right away. I thought they would honor my purchase. It is DEC 28th now, and I have received nothing from them. No email, no order confirmation, no delivery date...NOTHING. THEY ARE A SCAM! DO NOT BUT ANYTHING FROM THIS WEBSITE!!! I want my money back now!!!
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Loss:
$36
Cons:
  • Scamed

Preferred solution: Full refund

User's recommendation: Don't buy anything from this website!!!!!

Derrick C Ydm

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

To get a refund

I was trying to get a refund because I canceled my account before the trial was over but Shopify continue to take $42.12 out of my account each month I watched a YouTube video on how to close my Shopify account yesterday 10 27 2023 so I hope it works this time. I dont believe I said foot, the bill of. $126.32 since I had canceled the account before the due date. Thank you, Derrick.
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Loss:
$126
Pros:
  • No pros
Cons:
  • Took money out of my account when i was not supposed to

Preferred solution: Full refund