Shopify
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I wanna get my money back
I want to get my money back. It's always charging me for subscriptions, but I don't even use it. I already stated that I want to cancel my account, but it's still charging me.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order
I ordered Blissful Dentures, order number DHAW1890. Now, when I try to track the order, the webpage doesn't work.
I want what I paid for. I will contact anybody and everybody that I have to, including whoever I have to in the other countries your offices are out of. I will also take it to social media to find out if the people that have had fraudulent experiences with Shopify would like to join a class-action lawsuit that I will start. You, as a company, are knowingly ripping people off.
I can guarantee that I will be a thorn in your side. I want what I paid for, not broken goods.
Don't underestimate the little person. Shopify is allowing businesses to do business through them knowing that they are ripping people off
Preferred solution: Deliver product or service ordered
Alexandria, Virginia
No communication with the consumer
I have 3 orders with them and the 1st one is about my 3 months ago and I still don't have my merchandise the second one is about a month ago and I haven't received that order either the 3rd order and is about 2 months ago and I have not received my order yet they keep saying that my order is being prepared for shipping or is marked as economy whatever that's supposed to mean I haven't received a tracking number for neither order yet and I can't get through to there email address because the website or url can't be found SO IM PISSED and FRUSTRATED and my first order that they sent me without a tracking number so that I could not track my order was stolen from my mailbox because they said that they delivered it to my house but I never received
User's recommendation: Do your homework before ordering from these websites because everything isn't always what it seems to be
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Wrong product
Company fixed the issue and I have been provided with full refund.
I had ordered a product but received the wrong item, which contained rose water costing Rs. 1099.
I want to return this product. Please refund my money.
Preferred solution: Full refund
User's recommendation: I had ordered a return but the product was wrong which contained rose water costing Rs. 1099. I want to return my product for which I want to return the product. Please return my money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sydney, New South Wales
Unable to Get Delivery and Unable to Trace Evenafter
I ordered a product from Shopify and am waiting for the delivery. After 10 days of ordering, I did not receive the order nor was I able to trace the order from the Shopify website.
NOTE: PLEASE SEE THE SCREENSHOT ATTACHED TO UNDERSTAND THE ALL STORY BEHIND THE DELIVERY.
The OTP was not sent to my registered email, preventing me from tracing the delivery.
Please note, you can understand the entire story by checking the attached image. It seems a major loophole exists in my order's delivery process, which prevents me from tracing the product.
I've had a very poor and unlawful experience. All advice for solutions is welcomed.
User's recommendation: Don't Order any Product, a Worst Experience
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery bad to use
i did not want to proceed but they sending me the message for the payment . it worst to use . i recommended to all do no use this site .
Preferred solution: Price reduction
User's recommendation: do not use this site it is worst site .
Ville Platte, Louisiana
Return of an unopened product
I need to return 4 jars of Bee Cream. Upon using some earlier from a friend, it caused burning of my face.
Tried it several times with Dane results. Did not open it. Need a refund.
Tried to cancel before it was sent and did not have any success. Refund please.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seelze, Lower Saxony
Problems with reactivation of website
It s crazy that you cannot connect to a human. There is no telefone
service anymore, and whatever you type, the bot does not connect
you to anybody.
I am having issues with the reactivation of my website
and there is no one to help me. I am really disappointed by the customer support.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProduct not received but payment done
The packing box was just packed from outside. When I opened the box, there was nothing in the packing box; it was empty.
This means there was no product which I had ordered. The box was empty.
- No idea
- No idea
Preferred solution: Full refund
User's recommendation: Not ordered products from this site it’s scam
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDispute over transactions made through Shopify store front
Shopify had an auto-bot response built-in for this and told me to go through their support chat app and team, which didn't help me in addressing my situation. Since the transactions were made through the shop store application and Sam's Club Online, they told me through a representative.
We are unable to stop the transactions that were made on this account; however, we have deleted the account and flagged the delivery location. Please contact your bank, since most of those transactions were for digital gift cards.
Preferred solution: Full refund
User's recommendation: Immediately contact your bank or PayPal and get the issue resolved if you can catch suspicious activity right then and there unfortunately for me I’m going to need to go through other channels to get my refund back.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn
I bought a trench coat, but its size is too small for me. How can I return it to your shop?
I can't find any way to return it. Thanks.
Preferred solution: Full refund
Gurgaon, Haryana
Return issue
I want to return wrong product. But customer care does not support me.plz raise return issue.I order blue colour saree but I receive golden cheap type saree.
User's recommendation: Service is bad.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Delhi, Delhi
Change my parcel you send me wrong parcel
I order shoes rack but you send me other thing this is not shoes rack I order first time in your website but it's not to good I think I am never purchasing in your app please you change my parcel right now I am just too much irritate in this parcel you just send me a wrong thing I order shoe rack it's one get one free but it's not free it's not look like so good it's cheap you send me 995 it's not too good so please change my parcel in few days it's my humble request to you
User's recommendation: Plz change my parcel
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bogotá, Bogotá, D.c.
Pésimo Servicio al cliente
Buscamos miles de formas de comunicarnos con shopify y nunca existio una atención al cliente de parte de Shopify
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraudulent charges on my credit card
There are charges on my card that were not authorized and are not being reversed by my credit card company. There is no phone number of any kind for any person for this company.
I have never seen such blatant disregard for a customer. I have reported all this to the CFPB and the BBB.
This is the worst case of fraud I have ever faced. If you ever do get a live person somehow for Shopify, go play the lottery, and look out for lightning.
- Are a great example of a criminal fraud organization
- Cannot talk to a live person
- Fraudulent practices are used in every facet of their supposed business
- There is no phone number of any kind anywhere online
Preferred solution: Full refund
User's recommendation: Do NOT do business of any kind with Shopify
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