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Shopify

www.shopify.com
What is your customer experience with Shopify?

Shopify Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Shopify has 1.5 star rating based on 1002 customer reviews. Consumers are mostly dissatisfied.

  • 3% of users would likely recommend Shopify to a friend or colleague.

  • Rating Distribution
  • Pros: I never received my product, Never received, Customer service.
    Cons: Customer service, No customer service, Fraud.

View full overview ›

Media from reviews

Shopify - I got duplicate product
Shopify - Wrong item deliveredShopify - Wrong item delivered - Image 2Shopify - Return the product.Shopify - Return parcelShopify - Return parcel - Image 2Shopify - Return issue
View all media ›

Is Shopify Legit?

Trust Score is
100 / 100

Our analysis shows that Shopify is legit, safe for consumers to access and is not a scam. www.shopify.com follows necessary security procedures to protect its users. However, since some issues have been reported, it’s always a good idea to do your own checking of Shopify reviews to learn more about other consumers' experiences.

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Top Shopify Reviews

Positive Review

"Eye glas return new glass reason power problem"

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Eye glasse return reason power problem. New eye glasse power +3 correct thanks welcome Good Wapsite Eye glasse return reason power problem. New eye glasse...

Critical Review

"A customer couldn't cash out on my store"

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One of the customers couldn't order. I need to talk to someone to walk me through it. Number, please. I'm very unsatisfied.

Show reviews that mention
order money account number customer store refund service item email
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Beverly G Ohb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Seattle, Washington

A customer couldn't cash out on my store

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One of the customers couldn't order. I need to talk to someone to walk me through it.

Number, please. I'm very unsatisfied.

View full review
jian l Oza

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Shopify is a joke

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Shopify is a joke
Shopify is a joke - Image 2
Contains 4 confidential files for company representatives
Updated by user Jan 28, 2025

shopify ignores as always, they even lock my access to contact with them,shopify is a jerk!

Original review Jan 21, 2025
My name is Jianh Lin, and here is my experience with Shopify:

1. Shopify is not an online store or mall; it is online data storage. You can't see any client traffic, other vendors, any buyers, or product pictures. You don't see others, and others never see you!

2. There are no customer phone numbers; you can't complain to anyone if AI doesn't transfer you to a support team.

3. They charged me for four months, even though the website was not functional. They advertise everywhere 24/7, lying that a real person will build your website in 15 minutes, all for free. But in fact, no one actually builds the website for you. I spent three months trying hard to build and fix my store, still got nowhere, and was told that I have to spend my own money to advertise my shop.

4. Every day, there are non-stop calls from around the world from people claiming they are Shopify website builders and that they will build my website for just $799.00 plus... The constant calling feels like a hundred wolves surrounding a single goat - I am the goat.

5. Finally, I decided to close my store/storage after being charged a 4-month monthly fee and website domain annual fee. Then Shopify restricted my account, so now I can't even log into my shop. The shop is still there, and they are going to charge next month, and the month after that. There's no one I can contact. Shopify is a joke!

Please check shopify.com. You can't see any shops, any sellers, any products, any product pictures, just Shopify's administration website asking anyone to open an account and be charged every month. They then charge you a website build fee, upgrade fee, all kinds of advertising fees, all kinds of app download fees. Shopify is a joke and a scam. I was cheated out of $175,00 five years ago, and nothing happened. Now I have been charged more than $150,00, and can't even log in. What a joke, Shopify! Reported on Jan 21, 2025.
View full review
Loss:
$320
Pros:
  • Shopify is a joke
Cons:
  • Shopify is a scam

Preferred solution: I want shopify refund me all I paid to them and domain fee. I want shopify apology to me. I want shopify pay me three months time I spent , total value of $4800.00

User's recommendation: never want to see shopify

Zachary G Ody

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel service never used or set up AND NO PHONE SUPPORT

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Did not use or set anything up. Bogus AI set up promotion. One of many free offers not free to test out.

View full review
Cons:
  • Get live support

Preferred solution: Full refund

Alejandro P Ksb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need to cancel an store was never create for me dont use this company they only still your money

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I'm tired of sending an email and never getting someone to respond. You are a thief. Please don't use this company to open your store; you will be lost by your money.

View full review
Loss:
$78
Pros:
  • Lot issues
Cons:
  • Non

Preferred solution: Full refund

Nassef P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No resonse for my complaint and escalating request for receiving wrong items

That makes more than a month since I sent a complaint about the merchant not refunding for a wrong sent item. I tried many times to contact him; he never refunded me. Could you please escalate?

_____

On Friday, June 13, 2025, at 05:56:00 a.m. EDT, Nacef wrote:

I am still waiting for the refund!

_____

On Thursday, May 29, 2025, at 05:54:23 p.m. EDT, Nacef wrote:

I am still waiting for the refund!

_____

On Monday, May 26, 2025, at 01:48:00 p.m. EDT, Nacef wrote:

What I have with this chargeback, this is ridiculous; you did something wrong, and it is you that should solve it!

_____

On Monday, May 26, 2025, at 12:46:08 p.m. EDT, Septani Support wrote:

Hi Nacef,

Thanks for your patience here.

We were unable to process your refund as there seems to be a chargeback filed against us.

We're happy to assist with a refund, but we are unable to proceed with any resolution while the chargeback remains active.

Please don't hesitate to reach out so we can get this resolved as smoothly as possible.

Sincerely,

Septani

Nacef wrote:

I did not receive any refund yet.

View full review
Loss:
$55
Cons:
  • No response or refund for damaged items

Preferred solution: Full refund

User's recommendation: no to deal with shopify anymore

Matthew R Pdx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cheaper price, free shipping, next day delivery

Shopify - Cheaper price, free shipping, next day delivery

I want my order canceled!

Confirmation number: #5XQWC6AIF

Cancel my order

Cancel my order

Cancel my order

View full review
Cons:
  • You suck

Preferred solution: Full refund

User's recommendation: None, not ever going to use you again!

Kylar Uye
map-marker Tampa, Florida

A BAIT SWITCH TACTICS

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They showed me Kawasaki Vulcan Carburetors and after I ordered it , then they showed pictures of a Badminton Set?? BUYER BEWARE

View full review
Aldo S Nxl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Orlando, Florida

None am on a fix income and trying to close account with that platform to no response or closer

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There is no customer interaction what so ever .No closer at all.Totally lacking in getting your account closed the system is totally dysfunctional not worth it at miss dirección on all forms and lack of dirección

View full review

User's recommendation: Don't bother not worth it

Mohamed N Jdf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Washington, District Of Columbia

I sent them the customers chargeback claim being closed via an official letter from CHASE BANK to the customer AND they keep saying they don't see anything and won't contact them

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Updated by user May 28, 2025

nothing, they havent' done a damn thing, they aren't communicating with the bank for the bank to let them know that the customer closed the claim and they took the provincial credit back. I sent them a letter the customer gave me saying that on an official chase bank pdf letter, and that's not enough they say.

Like I don't know what else I can humanly do anymore to get them to release the funds. Just makes no sense at all.

Original review May 05, 2025

EVERY THING is over *** chat. there is NO phone support UNLESS you pay for the premium shopify service.

I have messaged them and spent hours chatting to no *** avail.

They say they don't have the money, Chase doesn't have the money. SO HAS MY *** MONEY you lethargic lazy incompentent non contributing zeros

View full review
Lauren Nicole P Rnr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My account unable to get sale due to account payment set up

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Nothing was done or addressed. As a new person joining the team, I am not happy at all, as I reached out about this issue a long time ago.

View full review

Preferred solution: My store issues with payments

Anonymous
map-marker Beri Khas, Haryana

Aap ki Shopify app se glt order bheja gya hai please help me

Aap ki app Shopify se mujhe glt order bheja gya hai please help me mujhe mera order bhej do ya return my money please

View full review
Jyair Uzq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Salt Lake City, Utah

Canceled Filter The Water account

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My service is canceled and you keep charging me $41.63 per month. You acknowledged to me my account is closed but still keep charging me. I also want 1 month refunded to me as you acknowledged by Email that Filter The Water is closed and sent me

View full review
Gregory G Otn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Desoto, Texas

They are very misleading and not reputable at all

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Updated by user Apr 30, 2025

They haven't informed me of the cancellation of sending me future orders!

Original review Apr 15, 2025

I placed an order a couple of months ago for Rosabella Moringa (4 bottles), which I received. Two months later, I was charged for 4 more bottles without permission and wouldn't cancel the order upon being shipped out or refund my purchase.

I emailed the person in charge because you can't call and have yet to receive a response.

They had time to cancel the order and refund my money; instead, they charged me and shipped anyway. Real integrity issue.

View full review

User's recommendation: Do not order from this company.

E-commerce Talks

Art for Your Home Not Museums

Art for Your Home Not Museums

Mar 7, 2022

Art at home can add a special touch to interior design. In this video interview with Leonid Afremov Studio, we talk about art and the world-known artist, Leonid Afremov. Learn more about the unique technique that makes his paintings so special and how the studio is still in business.

David Afremov
David Afremov

David Afremov is a co-founder of Leonid Afremov Studio, where you can order original oil paintings, canvas, and giclee from the world-renowned artist Leonid Afremov.

joy w Dxg

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They closed my store after payment won’t refund money or customer service won’t get back to me

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Contains 1 confidential file for company representatives
Updated by user Oct 04, 2024

Still haven’t heard from customer service or gotten my money

Original review updated Sep 26, 2024
I opened a store on Shopify and received my first payment from a customer. However, they stopped me from being able to log into my store.

Or Access the money from my customer that was paid through Shopify. When I contacted customer service, they escalated my case because they didn't know why I couldn't log into my store. They said the escalation team would get back to me within 48 hours, but it's been 2 weeks and I still haven't heard a word from them.

I have messaged several other times, and the same thing happens: the escalation team will get back to me. They won't allow me to have my money or refund it to my customer so they can pay me another way.
View full review
Loss:
$100
Cons:
  • Terrible customer service taking your hard earned money then closing your shop

Preferred solution: Full refund

User's recommendation: Do not use

Arnelle Zvv
map-marker Clarksville, Tennessee

I ordered an item in Dec 2024...I received a confirmation e-mail of my purchase, ...I have NOT received the item and it has been impossible to get in touch with any customer service person at Shopify.

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I will have no choice but to deal with a bank dispute case now as I am out $$$. Shopify claims to have good customer service but in my experience, that service DOES NOT EXIST!! Shopify needs to have LIVE people answer phones & resolving purchase issues.

View full review
Amber Ivey B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Payments

Shopify - Payments
Shopify - Payments - Image 2
Shopify - Payments - Image 3

I have not been paid for my sales since August. No one is there to help. All of the money is being held hostage.

View full review
Loss:
$1200
Pros:
  • Fast implement hard execution
Cons:
  • No one to help

Preferred solution: Full refund

User's recommendation: Do not use Shopify!

1 comment
Jazlin Ndh

Me too have 5k held my customers think I’m a scammer too

About

Summary

Shopify is a web site that allows customers to open and run their own online stores. Shopify is a brand name owned by Jaded Pixel Technologies Inc. Company offers a wide range of services that help in marketing developing and promotion of stores. Among functions Shopify has it is easy to find store design, marketing services, secure hosting, app store, mobile services, running a store and so on. Shopify provide 30 day free tries to everyone who wants to try his powers and is not sure in success. In order to become Shopify customer, user must be at least 18 years old. Company is headquartered in Ottawa, Canada.

Shopify reviews and complaints

Shopify is ranked 981 out of 5735 in E-commerce category

Area Served

USA, Canada, Worldwide, Other, Asia

Payment Methods

VISAMasterCardPayPal

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