Shopify
Shopify Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shopify has 1.5 star rating based on 1032 customer reviews. Consumers are mostly dissatisfied.
3% of users would likely recommend Shopify to a friend or colleague.
- Rating Distribution
Pros: I never received my product, Never received, Customer service.
Cons: Customer service, No customer service, Fraud.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shopify has 1.5 star rating based on 1032 customer reviews. Consumers are mostly dissatisfied.
3% of users would likely recommend Shopify to a friend or colleague.
- Rating Distribution
Pros: I never received my product, Never received, Customer service.
Cons: Customer service, No customer service, Fraud.45% of users think that Shopify should improve its Customer Service.
57% of users say that they won't use Shopify in the future for similar services or products.Recent recommendations regarding this business are as follows: "Yes order cancel", "NEVER ORDER FEOM COMPANY", "Do not buy from Shopify they decided not to help me", "Not puchage any information", "Stay away from this Shopify adult junk it's crap and it's just a scam Total scam".
Most users ask Shopify for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Turnaround Time. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Shopify Reviews
"About product"
not receive my order which I ordered. It's very important for me, so I request you please send my order fast. User's recommendation: good services
"No acceptable"
I ordered from a boutique in July and have not received my order. I have tried to contact them, and the page no longer exists.
Bathinda, Punjab
Order cancel kardo
Yes order cancel kardo galti se ho gya hai sir please find the attached file is scanned image please
- Nhi
- Nhi
Preferred solution: Apology
User's recommendation: Yes order cancel
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
I order and I never received a conformation number or tracking number
I order a package they send me recipt but no tracking number or conformation number I've contacted everyone I was told to the merchant it's wed site not available my bank they can't do nothing cuz order was complete I've contacted shop stop shopfly all I got was a order #1006 my email terrisaldana39@***.com and my other email terrifairy6@***.com they can't find nothing but I send them the recipt
Charlotte, North Carolina
Order
This platform is the catalyst for the fraudulent companies from China. They say they send your items thru 17trak which is also fraudulent and just steal Americans money. I have reached out to my congressman and since you steal from consumers thru the usps you will be charged and indicted.
Seller doesn’t want to take responsibility for damaged goods
I recieved an item from whale company in china and the logistics company delivered it they just left on the side when I saw from my camera at door he just left it and left when I went to get it he was gone I noticed it was humid and was hoping my product wasnt damaged the box inside just fell apart and the bag that protected the item was also wet mind u it suppose to smell like cherry it smelled like a wet dirty rag I made the videos the same day I received it and sent both videos to the buisness he just gives me the runaround and says its logistics but who hired them if its not the company. So I need this resolved its been a month of bickering with the company with no resolution.
User's recommendation: Don’t buy from a company that doesn’t take responsibility for their delivered items
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrders taking too long to send after production, inconsistent deliveries, missed deliveries, and poor communication
This is the letter I sent to Shopify:
Subject: Urgent Order Discrepancy Immediate Resolution Required
Dear Printify Support,
I am reaching out regarding a very serious issue with multiple orders placed through my store. These orders were created weeks ago for a funeral, and the delivery of these items was time-sensitive.
Unfortunately, half of my customers either did not receive their orders on time or have not received them at all.
Your system continues to show the status as in route or out for delivery, but these orders have been stuck in that state for over a week with no actual delivery taking place. This is unacceptable and has caused significant frustration for my customers. I have already submitted refund requests, yet no refunds have been issued.
This situation has directly impacted my business reputation and my customers' trust, and I need answers and resolutions immediately. Specifically:
1.
Why have these orders been stuck in transit without delivery updates?
2. When can I expect full refunds for the missing or undelivered orders?
3. What will Printify do to prevent this from happening again?
I need urgent confirmation and action on this matter.
Please escalate this issue to the highest level of support and provide me with a clear timeline for refunds and resolution.
I expect your prompt reply.
I sent the same letter to their Facebook chat and was told a representative would be with me shortly... it has been 6 hours and no response.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrouble verifying my identity, app issue
I can't scan my identity because the app doesn't allow me to press the button to do so.and I'm unable to speak or get any help!
User's recommendation: Don't recommend
Shopify - Review in E-commerce category
I bought a {{Redacted}} prevention hoodie to raise awareness as I tried myself over a year ago, I bought it got the email confirming my purchase . When you go on link tracking delivery its says theres a problem 404.
No hoodie I am disgusted people choose that item to rip people off . Its a shopify store but they take no responsibility.
User's recommendation: Don’t buy from soul behind
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFalse charges multiple times from you!! I have had to get Fraud involved. Good luck to whoever benefited from your breech on my bank card.
Charges to my bank card began on August 3rd for some kind of subscription. I don't and now won't use your company.
I got a new card only to have that card charged by Shitify. Card #3 has been blocked from your company.
Preferred solution: Apology
User's recommendation: DONT PURCHASE ITEMS IF SPOTIFY IS THE PAYEE. They dont have a secure wallfire. FRAUD
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Canton, Ohio
I opened her account and try to freeze it free account for a dollar and then canceled at the same day cuz it's impossible to open up a store or whatever and here it is 4 months later they're trying to
Cancelled my subscription, still getting charged months later. This is a trap, and I will get my attorney involved. This probably is a class action; it's not just me.
Preferred solution: Them to leave me alone and quit charging me for something I never used
User's recommendation: Stay away from this Shopify adult junk it's crap and it's just a scam Total scam
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIssue with subscription payment
They only offer customer support for their vendors who have an account with them. In order to even get to AI customer support, you have to open a paid account.
They do not appear to offer support for customers of their vendors. I was trying to cancel a subscription with one of their vendors and they were unresponsive. I thought Shopify might be able to intercede, but that was not the case. I used to feel that if a vendor with which I was unfamiliar was supported by Shopify, that added some legitimacy to them.
I see now that is not the case. I ultimately had to cancel my debit card so the charge would not go through.
It was only then that I received an email from the vendor saying that my subscription had been cancelled.It is sad that companies are now operating under a business model of acquiring customers' credit/cards for recurring charges with the promise that the subscriptions can easily be cancelled at any time. Only for the customer to find out that when that time comes, they will not be able to reach the vendor.
I have sent several emails over the last few days and the issue has not been resolved.
Shopify only provides support to its vendors and their phone number is no longer in service. The only way to get support is if you are a vendor with an account.
- No pros whatsoever
Preferred solution: Customer support for the vendors they sponsor. If a vendor is affiliated with PayPal, there is recourse if they are unresponsive to a customer's complaint or request. That is not the case with Shopify.
User's recommendation: Don't assume that if a company is with Shopify that it is legit.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Creston, North Carolina
No help
I purchased a digital pattern 10/13 from Happy Hookie for 8.99. I didn't receive the download, and 4 emails later, I still do not have the pattern.
Preferred solution: Full refund
Refund on cancelled service
I am going to need my refund of $30.00 for this company I know nothing about and never signed with. Please return the money to my PayPal account and or Chase bank account.
I am living on a limited income of social security disability.
Thank you very much, I greatly appreciate it. The advertisement was extremely misleading.
Sincerely,
David Olmscheid
User's recommendation: Do your research thoroughly before you make a purchase online..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel subscriptions
Contacted support. I cannot cancel because I changed my phone number.
They are sending the verification code to my old phone number. Support said said I should change my password and then I could get in.
It still sends the code to my old phone number. I had to cancel my card and get a new card to keep them from debiting my card.
When you call you only get the voice mail. They tell you to log into customer support.
I tried following the instructions but they did not work. The customer support is terrible.
It had me signing up again for Shopify. Now they are charging me $1 a month for 2 accounts. I tried to use their support and I tried to follow their instructions. I tried to sign into my store but I had cancelled my Florida cell phone number and obtained a NC phone number.
They were sending verification to my old phone number. So I was locked out. I tried calling the customer service number listed on Google. It said to go to their customer support to cancel.
I had already tried that. One day I managed to get into a site that let me cancel my free subscription. But I was still getting charged. I was never able to speak to a live person.
Finally I just cancelled my credit card so they cant hit me again.
When that free trial is over they would be charging me over $30 a month for 2 accounts. I never could build the website so I cancelled everything with other people I was involved with.
User's recommendation: Think hard about getting involved with them because if you have a problem yo will not reach a live person to help you
E-commerce Talks
Art for Your Home Not Museums
Art at home can add a special touch to interior design. In this video interview with Leonid Afremov Studio, we talk about art and the world-known artist, Leonid Afremov. Learn more about the unique technique that makes his paintings so special and how the studio is still in business.
David Afremov is a co-founder of Leonid Afremov Studio, where you can order original oil paintings, canvas, and giclee from the world-renowned artist Leonid Afremov.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder wasn’t delivered
I order Oct.17, 2025 it said my package would be delivered Saturday Inever received anything and the photo from FedEx doesn't match my home address
- Order was never delivered
- Too long of a wait for an order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI'm trying to cancel my subscription for Google beta soft and Google remote control a
Cancel. I want to cancel my subscription that I have, which I did not order.
Get my money back, please. My subscription, please.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not receive my refund! They can take your money, but will not refund
First of all, I purchased an item for $39.99 and was charged $239.99 for items I didn't want! The items were returned and received by your company on 9/12/25.
I need my money now! My daughter has been in the hospital since 8/25/2025! I go 15 miles to see her daily, and the gas is eating my money! I am a widow and on a very fixed income!
I need my money more than your company! Please refund my money now!!!
- Can not contact them directly
About
Shopify is a web site that allows customers to open and run their own online stores. Shopify is a brand name owned by Jaded Pixel Technologies Inc. Company offers a wide range of services that help in marketing developing and promotion of stores. Among functions Shopify has it is easy to find store design, marketing services, secure hosting, app store, mobile services, running a store and so on. Shopify provide 30 day free tries to everyone who wants to try his powers and is not sure in success. In order to become Shopify customer, user must be at least 18 years old. Company is headquartered in Ottawa, Canada.
Shopify is ranked 1003 out of 6113 in E-commerce category
USA, Canada, Worldwide, Other, Asia
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I don't know how to tell you this but you were had. Why would anyone in their right mind think that they can buy dentures online for a seriously low price like this?
They saw your coming. Forget it, that money is gone.