Shopify
Shopify Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shopify has 1.5 star rating based on 956 customer reviews. Consumers are mostly dissatisfied.
3% of users would likely recommend Shopify to a friend or colleague.
- Rating Distribution
Pros: I never received my product, Never received, Customer service.
Cons: Customer service, No customer service, Fraud.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shopify has 1.5 star rating based on 956 customer reviews. Consumers are mostly dissatisfied.
3% of users would likely recommend Shopify to a friend or colleague.
- Rating Distribution
Pros: I never received my product, Never received, Customer service.
Cons: Customer service, No customer service, Fraud.50% of users think that Shopify should improve its Customer Service.
61% of users say that they won't use Shopify in the future for similar services or products.Recent recommendations regarding this business are as follows: "Helping", "Be 1000% sure you want this before dealing with shopify", "Use a different platform", "Never ordered", "Never ordered through you tube".
Most users ask Shopify for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Turnaround Time. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Shopify Reviews
"Worst customer support ever"
The Ai chat that Shopify substitutes for customer service is a complete waste of time, it sucks, it sucks it sucks. No other way to say it. Absolutely dog crap...
"Fraudulent charges on my credit card"
There are charges on my card that were not authorized and are not being reversed by my credit card company. There is no phone number of any kind for any person...
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mumbai, Maharashtra
Wrong product review
I ordered High pressure washer gun,but received another product washing liquid sohelp me what can I do
User's recommendation: Helping
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They closed my store after payment won’t refund money or customer service won’t get back to me
I opened a store on Shopify and received my first payment from a customer. However, they stopped me from being able to log into my store.
Or Access the money from my customer that was paid through Shopify. When I contacted customer service, they escalated my case because they didn't know why I couldn't log into my store. They said the escalation team would get back to me within 48 hours, but it's been 2 weeks and I still haven't heard a word from them.
I have messaged several other times, and the same thing happens: the escalation team will get back to me. They won't allow me to have my money or refund it to my customer so they can pay me another way.
- Terrible customer service taking your hard earned money then closing your shop
Preferred solution: Full refund
User's recommendation: Do not use
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
Harassment
I've tried to resolve you ridiculous extortion and you folks just can't get it right. Cease and desist.
Trying to charge me for yet a third store I never put in use. Have deactivated all that you said I have and still the saga goes on.
Robbers get jail time. I'm still trying to figure out who let's you get away with it
User's recommendation: Beware. Watch the dates and how soon they charged your bank. They say just deactivate your store I tried changing the name of the site and by the time they were done they told me I opened , it's up to four stores now. They will keep attacking you on your bank account ruthlessly. Note the timelines in the dates they charged me for my first trial after three days.
Irving, Texas
Fraudulent account set up
Nothing has happened. Someone started a Shopify account using my email.
I don't know how much my personal information was used. But of course, you can't get ahold of customer service. Their AI support just tells you about how to reset the password to go through the steps of deactivating but you can't do that. If somebody set up the authentication code and a recovery code to use as a login which of course, I don't have because they set it up.
I'll talk to somebody in sales and they just proclaim.
They're not in customer support so they can assist me and tells me on how to go through the help center. There's nobody live there because they just rely on the AI to handle all of their questions ridiculous.
User's recommendation: Avoid using them at all cost no support at all!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I Can't Say
I really don't know how to feel about Shop.com. They're really good at shipping your packages, but they partner with so many third-party companies.
When that company scams you and you can't get any information from them, then I have to look at Shop, their partner. I was scammed by this third-party app that Shop affiliates with.
Preferred solution: Explaination of how and why these unauthorized charges
User's recommendation: Know the third party company you're dealing with.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My bank account
From Shopify, they withdrew money from my bank account without any permission. Why?
How did this happen? So, I kindly request you to refund my money.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cambridge, Massachusetts
They did such a cheap service from people style wear
I hope this message finds you well. I am writing to bring to your immediate attention an issue regarding a suspicious parcel I recently received, which I believe to be fake or fraudulent.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I wanna get my money back
I want to get my money back. It's always charging me for subscriptions, but I don't even use it. I already stated that I want to cancel my account, but it's still charging me.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My order
I ordered Blissful Dentures, order number DHAW1890. Now, when I try to track the order, the webpage doesn't work.
I want what I paid for. I will contact anybody and everybody that I have to, including whoever I have to in the other countries your offices are out of. I will also take it to social media to find out if the people that have had fraudulent experiences with Shopify would like to join a class-action lawsuit that I will start. You, as a company, are knowingly ripping people off.
I can guarantee that I will be a thorn in your side. I want what I paid for, not broken goods.
Don't underestimate the little person. Shopify is allowing businesses to do business through them knowing that they are ripping people off
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sydney, New South Wales
Unable to Get Delivery and Unable to Trace Evenafter
I ordered a product from Shopify and am waiting for the delivery. After 10 days of ordering, I did not receive the order nor was I able to trace the order from the Shopify website.
NOTE: PLEASE SEE THE SCREENSHOT ATTACHED TO UNDERSTAND THE ALL STORY BEHIND THE DELIVERY.
The OTP was not sent to my registered email, preventing me from tracing the delivery.
Please note, you can understand the entire story by checking the attached image. It seems a major loophole exists in my order's delivery process, which prevents me from tracing the product.
I've had a very poor and unlawful experience. All advice for solutions is welcomed.
User's recommendation: Don't Order any Product, a Worst Experience
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Return
I bought a trench coat, but its size is too small for me. How can I return it to your shop?
I can't find any way to return it. Thanks.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Fraudulent charges on my credit card
There are charges on my card that were not authorized and are not being reversed by my credit card company. There is no phone number of any kind for any person for this company.
I have never seen such blatant disregard for a customer. I have reported all this to the CFPB and the BBB.
This is the worst case of fraud I have ever faced. If you ever do get a live person somehow for Shopify, go play the lottery, and look out for lightning.
- Are a great example of a criminal fraud organization
- Disputes are denied automatically without investigation
- Automated system will stop responding after a complaint
- Cannot talk to a live person
Preferred solution: Full refund
User's recommendation: Do NOT do business of any kind with Shopify
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Wrong delivery address
I mistakenly clicked the wrong delivery address and immediately, it wouldn't let me change it to my address.
- Not being able to speak with a representative over the phone
Preferred solution: I would like to have the Batana oil delivered to MY address. Ollie Walton 2116 Nottoway Dr Hanover, MD 21076
User's recommendation: A way to change the delivery address immediately should we need it
E-commerce Talks
Art for Your Home Not Museums
Art at home can add a special touch to interior design. In this video interview with Leonid Afremov Studio, we talk about art and the world-known artist, Leonid Afremov. Learn more about the unique technique that makes his paintings so special and how the studio is still in business.
David Afremov is a co-founder of Leonid Afremov Studio, where you can order original oil paintings, canvas, and giclee from the world-renowned artist Leonid Afremov.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mesa, Arizona
Worst customer support ever
The Ai chat that Shopify substitutes for customer service is a complete waste of time, it sucks, it sucks it sucks.
No other way to say it. Absolutely dog crap of an experience.
I want to cancel my store and just use Woo moving forward.
Great example of people who don't use the product making decisions for those that do, and never test their own *** product.
Your customer service is non existent. Looking forward to the eventual bankruptcy of this company
User's recommendation: Use a different platform
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Pissed off and cheated.
I went to pay for a set of T-fal pots. Found out I was charged by VeeHome Decor for 28.12, then on the same day, another charge for SnazzyHomeDecor for 42.17.
Both are from West Jordan, USA. These Shopify stores are fronts for rip-offs. I am taking this as far as I can. Never Financial is investigating it as well.
I WANT MY MONEY BACK! I got no product, so I want my funds returned.
- Are cons
Preferred solution: Full refund
User's recommendation: Do not buy from any Shopify stores. And no ads on Facebook either
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Aarhus, Central Jutland
Resolved: My page no longer exists
I deactivated sprogmenageriet.dk about three months ago and just tried to reactivate it for the Christmas season, but was told that there 'is no page at this address.' I have no idea what happened. I have deactivated it during inactive periods before.
I hope you can help.
Best, Susanne. P.S.: I'm not an upset customer, I just need help!
About
Shopify is a web site that allows customers to open and run their own online stores. Shopify is a brand name owned by Jaded Pixel Technologies Inc. Company offers a wide range of services that help in marketing developing and promotion of stores. Among functions Shopify has it is easy to find store design, marketing services, secure hosting, app store, mobile services, running a store and so on. Shopify provide 30 day free tries to everyone who wants to try his powers and is not sure in success. In order to become Shopify customer, user must be at least 18 years old. Company is headquartered in Ottawa, Canada.
Shopify is ranked 926 out of 4412 in E-commerce category
USA, Canada, Worldwide, Other, Asia
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DO NOT USE THIS COMPANY THEY STEAL YOU MONEY THERE IS NO PHONE NUMBER AND THEY WILL TAKE MONEY FROM YOUR CREDIT CARD EVERY MONTH EVEN AFTER YOU CANCEL THEY ARE CRIMINALS>