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Shopify

www.shopify.com
What is your customer experience with Shopify?

Shopify Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Shopify has 1.5 star rating based on 995 customer reviews. Consumers are mostly dissatisfied.

  • 3% of users would likely recommend Shopify to a friend or colleague.

  • Rating Distribution
  • Pros: I never received my product, Never received, Customer service.
    Cons: Customer service, No customer service, Fraud.

View full overview ›

Media from reviews

Shopify - Wrong item delivered
Shopify - Return the product.Shopify - Return parcelShopify - Return parcel - Image 2Shopify - Return issueShopify - Product not received but payment doneShopify - Recived the wrong product 2 times
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Top Shopify Reviews

Positive Review

"Phone was stolen and I can't log in"

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My phone has been stolen and dispit all my best efforts I can't log in to my account to save my life please help!

Critical Review

"Return the product."

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Product quality is the worst, and the size also does not fit. We need the refund on a priority basis. Let us know how to proceed.

Show reviews that mention
order account money number customer store refund customer service service item
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Dmitry Xml
map-marker Latur, Maharashtra

I order buy 4 shirt but i have receive 1 jeans pant please my order cacel

Order buy cash on dilivery 999Rsorder name is MENS APPARELS SET SIZE, M TWS03, PRODUCT NO. PGRC600002****

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User's recommendation: Please my order return

jian l Oza

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Shopify is a joke

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Shopify is a joke
Shopify is a joke - Image 2
Contains 4 confidential files for company representatives
Updated by user Jan 28, 2025

shopify ignores as always, they even lock my access to contact with them,shopify is a jerk!

Original review Jan 21, 2025
My name is Jianh Lin, and here is my experience with Shopify:

1. Shopify is not an online store or mall; it is online data storage. You can't see any client traffic, other vendors, any buyers, or product pictures. You don't see others, and others never see you!

2. There are no customer phone numbers; you can't complain to anyone if AI doesn't transfer you to a support team.

3. They charged me for four months, even though the website was not functional. They advertise everywhere 24/7, lying that a real person will build your website in 15 minutes, all for free. But in fact, no one actually builds the website for you. I spent three months trying hard to build and fix my store, still got nowhere, and was told that I have to spend my own money to advertise my shop.

4. Every day, there are non-stop calls from around the world from people claiming they are Shopify website builders and that they will build my website for just $799.00 plus... The constant calling feels like a hundred wolves surrounding a single goat - I am the goat.

5. Finally, I decided to close my store/storage after being charged a 4-month monthly fee and website domain annual fee. Then Shopify restricted my account, so now I can't even log into my shop. The shop is still there, and they are going to charge next month, and the month after that. There's no one I can contact. Shopify is a joke!

Please check shopify.com. You can't see any shops, any sellers, any products, any product pictures, just Shopify's administration website asking anyone to open an account and be charged every month. They then charge you a website build fee, upgrade fee, all kinds of advertising fees, all kinds of app download fees. Shopify is a joke and a scam. I was cheated out of $175,00 five years ago, and nothing happened. Now I have been charged more than $150,00, and can't even log in. What a joke, Shopify! Reported on Jan 21, 2025.
View full review
Loss:
$320
Pros:
  • Shopify is a joke
Cons:
  • Shopify is a scam

Preferred solution: I want shopify refund me all I paid to them and domain fee. I want shopify apology to me. I want shopify pay me three months time I spent , total value of $4800.00

User's recommendation: never want to see shopify

Matthew R Pdx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cheaper price, free shipping, next day delivery

Shopify - Cheaper price, free shipping, next day delivery

I want my order canceled!

Confirmation number: #5XQWC6AIF

Cancel my order

Cancel my order

Cancel my order

View full review
Cons:
  • You suck

Preferred solution: Full refund

User's recommendation: None, not ever going to use you again!

Aldo S Nxl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Orlando, Florida

None am on a fix income and trying to close account with that platform to no response or closer

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There is no customer interaction what so ever .No closer at all.Totally lacking in getting your account closed the system is totally dysfunctional not worth it at miss dirección on all forms and lack of dirección

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User's recommendation: Don't bother not worth it

Mohamed N Jdf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Washington, District Of Columbia

I sent them the customers chargeback claim being closed via an official letter from CHASE BANK to the customer AND they keep saying they don't see anything and won't contact them

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Updated by user May 28, 2025

nothing, they havent' done a damn thing, they aren't communicating with the bank for the bank to let them know that the customer closed the claim and they took the provincial credit back. I sent them a letter the customer gave me saying that on an official chase bank pdf letter, and that's not enough they say.

Like I don't know what else I can humanly do anymore to get them to release the funds. Just makes no sense at all.

Original review May 05, 2025

EVERY THING is over *** chat. there is NO phone support UNLESS you pay for the premium shopify service.

I have messaged them and spent hours chatting to no *** avail.

They say they don't have the money, Chase doesn't have the money. SO HAS MY *** MONEY you lethargic lazy incompentent non contributing zeros

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Lauren Nicole P Rnr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My account unable to get sale due to account payment set up

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Nothing was done or addressed. As a new person joining the team, I am not happy at all, as I reached out about this issue a long time ago.

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Preferred solution: My store issues with payments

Jyair Uzq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Salt Lake City, Utah

Canceled Filter The Water account

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My service is canceled and you keep charging me $41.63 per month. You acknowledged to me my account is closed but still keep charging me. I also want 1 month refunded to me as you acknowledged by Email that Filter The Water is closed and sent me

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Gregory G Otn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Desoto, Texas

They are very misleading and not reputable at all

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Updated by user Apr 30, 2025

They haven't informed me of the cancellation of sending me future orders!

Original review Apr 15, 2025

I placed an order a couple of months ago for Rosabella Moringa (4 bottles), which I received. Two months later, I was charged for 4 more bottles without permission and wouldn't cancel the order upon being shipped out or refund my purchase.

I emailed the person in charge because you can't call and have yet to receive a response.

They had time to cancel the order and refund my money; instead, they charged me and shipped anyway. Real integrity issue.

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User's recommendation: Do not order from this company.

joy w Dxg

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They closed my store after payment won’t refund money or customer service won’t get back to me

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Contains 1 confidential file for company representatives
Updated by user Oct 04, 2024

Still haven’t heard from customer service or gotten my money

Original review updated Sep 26, 2024
I opened a store on Shopify and received my first payment from a customer. However, they stopped me from being able to log into my store.

Or Access the money from my customer that was paid through Shopify. When I contacted customer service, they escalated my case because they didn't know why I couldn't log into my store. They said the escalation team would get back to me within 48 hours, but it's been 2 weeks and I still haven't heard a word from them.

I have messaged several other times, and the same thing happens: the escalation team will get back to me. They won't allow me to have my money or refund it to my customer so they can pay me another way.
View full review
Loss:
$100
Cons:
  • Terrible customer service taking your hard earned money then closing your shop

Preferred solution: Full refund

User's recommendation: Do not use

Shiv poojan C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong item delivered

Shopify - Wrong item delivered

Sir jo item aya h galat saman Mila h please return the item and refund.jaldi reply kariye sir.company ka no.dejiye sir.

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Preferred solution: Full refund

User's recommendation: Kabhi mat buy karna is website se Rs.699/- ka hai ye item dekh lo

Ritesh Kumar M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return the product.

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Shopify - Return the product.

Product quality is the worst, and the size also does not fit. We need the refund on a priority basis. Let us know how to proceed.

View full review
Loss:
$1000

Preferred solution: Full refund

Laxmi Y Sxy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return parcel

Shopify - Return parcel
Shopify - Return parcel - Image 2

return parcel pinky fashion se

new dress for 2 pair combo

s order kiya but received only 2 mtr cloth plz return

View full review
Loss:
$699

Preferred solution: Full refund

Arnelle Zvv
map-marker Clarksville, Tennessee

I ordered an item in Dec 2024...I received a confirmation e-mail of my purchase, ...I have NOT received the item and it has been impossible to get in touch with any customer service person at Shopify.

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I will have no choice but to deal with a bank dispute case now as I am out $$$. Shopify claims to have good customer service but in my experience, that service DOES NOT EXIST!! Shopify needs to have LIVE people answer phones & resolving purchase issues.

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E-commerce Talks

Art for Your Home Not Museums

Art for Your Home Not Museums

Mar 7, 2022

Art at home can add a special touch to interior design. In this video interview with Leonid Afremov Studio, we talk about art and the world-known artist, Leonid Afremov. Learn more about the unique technique that makes his paintings so special and how the studio is still in business.

David Afremov
David Afremov

David Afremov is a co-founder of Leonid Afremov Studio, where you can order original oil paintings, canvas, and giclee from the world-renowned artist Leonid Afremov.

Amber Ivey B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Payments

Shopify - Payments
Shopify - Payments - Image 2
Shopify - Payments - Image 3

I have not been paid for my sales since August. No one is there to help. All of the money is being held hostage.

View full review
Loss:
$1200
Pros:
  • Fast implement hard execution
Cons:
  • No one to help

Preferred solution: Full refund

User's recommendation: Do not use Shopify!

1 comment
Jazlin Ndh

Me too have 5k held my customers think I’m a scammer too

Melanie G Hyf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Payouts been 2 weeks

Open up the Shopify account to start selling my cleaning services while I try them out, and I received $250. Well, I submitted all my information; they told me 2 business days.

It's been 2 weeks now, and I have not received my money. I keep going to the help center, but it won't stop giving me the runaround. Talking to the live agents, they don't know anything about anything.

I want my money, and I want it now. I guess it's ridiculous.

View full review
Loss:
$250
Cons:
  • Everything about this platform sucks

Preferred solution: To get my payout

Michaelle Wnz
map-marker Bayamon, Puerto Rico

Saber estatus de mi pedido.

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Mi pedido se efectuó el 26 de febrero.

No lo he recibido y el último trackin # fue 11de marzo muchas gracias

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About

Summary

Shopify is a web site that allows customers to open and run their own online stores. Shopify is a brand name owned by Jaded Pixel Technologies Inc. Company offers a wide range of services that help in marketing developing and promotion of stores. Among functions Shopify has it is easy to find store design, marketing services, secure hosting, app store, mobile services, running a store and so on. Shopify provide 30 day free tries to everyone who wants to try his powers and is not sure in success. In order to become Shopify customer, user must be at least 18 years old. Company is headquartered in Ottawa, Canada.

Shopify reviews and complaints

Shopify is ranked 976 out of 5415 in E-commerce category

Area Served

USA, Canada, Worldwide, Other, Asia

Payment Methods

VISAMasterCardPayPal

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