Shopify Reviews
Shopify Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shopify has a 1.5 star rating from 970 reviews, 4% would likely recommend, with 87% unfavorable and 6% positive; Shopify reviews show consumers are mostly dissatisfied and note a high price level.
Key Takeaways for Future Customers
- Expect customer service and support issues when researching Shopify reviews and merchant problems.
- Check billing and subscriptions closely to avoid unexpected charges.
- Document orders and tracking info and request refunds promptly if items are missing.
Negative Feedback / Risk Areas
- Frequent customer complaints about missing orders and wrong products.
- Reports of unauthorized charges, subscription billing problems, and refund delays.
- Poor or inaccessible customer service and reports of potential fraud.
Positive Feedback
A small share of reviewers left positive ratings; a few mention customer service interactions and resolved issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shopify has a 1.5 star rating from 970 reviews, 4% would likely recommend, with 87% unfavorable and 6% positive; Shopify reviews show consumers are mostly dissatisfied and note a high price level.
Key Takeaways for Future Customers
- Expect customer service and support issues when researching Shopify reviews and merchant problems.
- Check billing and subscriptions closely to avoid unexpected charges.
- Document orders and tracking info and request refunds promptly if items are missing.
Negative Feedback / Risk Areas
- Frequent customer complaints about missing orders and wrong products.
- Reports of unauthorized charges, subscription billing problems, and refund delays.
- Poor or inaccessible customer service and reports of potential fraud.
Positive Feedback
A small share of reviewers left positive ratings; a few mention customer service interactions and resolved issues.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Narberth, Pennsylvania
NO ANSWER
Sorry, but I have waited for you to furnish the receipt and tracking number.Some one lied about the tracking.
On the 22 day, I knew it was a total SCAM.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cornelia, Georgia
They stole my money and I don't even have anything to do with shopify. yet they just took my money out of my bank account without any permission or authorization for them to take anything
- - Unauthorized $100 charge on my bank account; I did not authorize it.
- - Shopify support asks to pay to speak with a representative.
My money was taken from my bank account without my authorization or knowledge of it, but they're claiming I have bought something I have not. I don't even use Shopify at all.
The only thing I even know about Shopify is my wife talked me into downloading it a long, long, long time ago, and I never used it. So I uninstalled it and cleared all its data and cache. Then I'm now checking my balance on my bank account, and I see that almost $100 is taken from my bank account. I'm pissed!
So I look up Shopify customer service representatives and try to get my issue taken care of and resolved, but instead, they are trying to get me to pay for something to be able to speak with someone that supposedly will help me with my issue and getting my money back. It's just wrong, Shopify stealing my hard-earned money! I remembered when Hardee's was not going to pay my wife for the hours she'd already worked, and y'all took care of it, making them pay her at least one of her paychecks years ago.
So that's why I am contacting Pissed Consumers because I know y'all will get my issue taken care of some way, somehow. Thank you, Pissed Consumers!
- Never used shopify but they claim i have which is a lie
- Never get scammed
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Panorama City, California
Resolved: SHOPIFY KEPT MY MONEY AND GAVE ME NOTHING!! A THEFT IS THE WHOLE EXPERIENCE,NOTHING MORE,NO DETAILS ,JUST STRAIGHT UP TOOK MY MONEY AND THEN IGNORE MY INQUIRIES ,SO NOW IM LEFT WITH NOTHING!
If adding shopify means ill get ripped off and they will do nothing,why would I recommend them!! That would be rude of me to recommend them!
I am a paying customer ,I paid 17.31 ,so wtf?
I ordered some ink and got nothing,no explaination,no message back not anything ,and payment was processed so now im just someone they stold from!!
Preferred solution: Full refund
User's recommendation: Do not trust
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing order
Unethical practices! It's been over a month and I still haven't received my package. If you have a problem with your order you can forget about getting in touch with anyone from this company
Still no order and no refund. As of 8/19/2026. I placed the order on 7/32/2026.
I purchased shoes for my son on 7/31/26, Order #1132, and I still have not received them. I went to the app to track them again, and the order is missing completely from my purchase history.
The tracking number and link to the store that I bought them from no longer work. I'm beyond pissed off over this.
- Items are cheaper
- Stores are based in china
- No phone number to reach these people
- This is the second time i have purchased something and did not get my item or a refund
Preferred solution: Full refund
User's recommendation: BUYERS BEWARE! UNETHICAL BUSINESS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mccordsville, Indiana
My email is being used and I don't allow it to be used differnt name and out of state
Someone is using my email address to order stuff when it's not me at all. And this is the second time they have done it. I don't know if they are using a stolen card or what, but they are using my email address without my permission.
Preferred solution: I would like my email address to stop being used and the person that is using it get in trouble for using my email address
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo one to talk to and help, I have already been billed for something earlier that shopify wants to bill for again unexceptable
I paid my last payment and also I paid for the other product earlier than the 24th now your trying to bill for the same thing
- I have no one to talk to in the united states
- No one to talk to in united states
Preferred solution: Not to be billed again on 24th of September for these items that have already been paid earlier by my bank for the 24th of September I placed a picture for review
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot getting my order
I ordered 2 Gard Pro Health Smartwatch Pink and Black at $31.50 each since July 25 with tracking No XSECN260378****YQ. Up till now, I have not gotten my order. In view of this, I would be grateful if my money is refunded or I dispute it with my bank.
Preferred solution: Full refund
User's recommendation: With my experience i can't recommend.
Mesa, Arizona
I'm looking for my Order from July 27, 2026
Order #3261 I ordered a pair of Nike 270's Platinum Grey sneakers. I got a confirmation that the shoe would be sent, but no one has sent or responded to any of my attempts to contact through emails and phone calls either. I would like a refund now if possible.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Vegas, Nevada
Good morning, This is regarding order# 3306
- - Wrong product shipped; mistake acknowledged.
- - $70.99 charged on 07/16/2026 not refunded.
- - Offered 10-15% discount and asked me to sell it.
Good morning,
This is regarding order# 3306, Valors-US.
They have shipped me wrong product, I have contacted them, they have accepted their mistake.
But they are no refunding $70.99 that my credit card was charged on 07/16/2026.
They are offering 10 to 15 percent discount on wrong product and they are asking me to sell the product to cover my loss.
This is wrong and not good business practice and I would like to file formal complaint and also receive my money back.
Thank you!
- Scam
Preferred solution: Full refund
User's recommendation: This is a total Scam, do not order!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not receive order
I called the number provided; however, it was a recording informing me to go online to Shopify and fill out a complaint form. The call was a waste of time. It's a shame that Shopify does not have a way to ensure customers who use their app do not get scammed.
- Have no recourse to prevent scams
Preferred solution: Full refund
User's recommendation: Do not purchase from any vendors on Shopify as they can not help you when you get scammed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Lauderdale, Florida
I ordered shoes in March , they said in...
I’ve been scammed and can’t get my money back. No one has helped
79 Messagesbr br Siri Found an Orderbr Order 11133br Shopifybr Showbr cservice@***y-ho 7:21AMbr To: ericp9@***.net >
Re: Re: Order # 11133 show not shipped, this is bull shitbullshit not in transit
I understand your frustration regarding the status of your order.
Please know that your package has been shipped and is currently in transit. It can take some time for tracking updates to reflect accurately. I recommend checking the logistics inquiry link for the most current information: [Track your order here]{{Redacted}}. Your patience is appreciated, and if you have any further questions, feel free to reach out. Thank you for your understanding.
Preferred solution: Full refund
User's recommendation: Hoka shoes from china-Don’t do it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want refund
I didn't get a refund. Shopify took 2 months out of my account, and I need that back because I don't use Shopify.
- Helpful and easy to use
- No phone support
Preferred solution: Full refund
User's recommendation: Idk
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraud
- - Ordered Total Relief; tracking goes through intermediaries and complaints.
- - A new shipment from China arrived, not opened, and I want to return.
I ordered an online product called Total Relief. I tracked down the phone number belonging to Humble Warehouse.
The contact said he was unable to track the order because it goes through other companies before they receive it. But he mentioned that others have complained about it. I did receive the product. But, I didn't agree to receive future deliveries.
Today, I received it again. I found out that its origin is from China. I haven't opened the current delivery and want to return it. But I can't find out how to accomplish that.
I have changed my cellphone number from 623208**** to 480328**** and would like to have a reply. My email is bratcherp9@***.com.
- Involved in fraud
Preferred solution: Full refund
User's recommendation: Beware of any products from Whop CADA or Whop Jvzoomarket
Hi! JVZoo is a marketplace, which means the products sold on our platform are created, owned, and supported directly by the individual product creators.
We'd be happy to look into this for you. Please send us an email with your transaction ID(s) at support@jvzoo.com, and we'll be glad to review your purchases and assist you further.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Resolved: Will not contact me, telephone number is in ***, I have sent 6 emails since Sunday
Don’t sign up for any tshirt subscription!!
I received an email saying, 'Welcome to becoming an official Product Tester!'
We are excited to have you with us.
Your stickers are on the way! I paid for 1 t-shirt and some change to cover the stickers. This is so far from being a Product Tester! If it was a real program, I should not have received and been charged $25 for a t-shirt I don't want!
I should be able to withdraw or cancel. They gave me as being in a t-shirt club. I have been trying over the past 5 days to remove my name, personal information, and to scrub my credit account number and request a cancellation of any future transactions.
The email I received with the notice that another t-shirt is on its way is from Ventura Pet Solutions, and at the bottom of the email, it shows: Thanks,
Ventura Pet Solutions
Get in touch
***
***
The telephone number is only a recorded message.
The other part of this is a different company that shows my order information is Dogs for The Earth. I have tried every which way to get in contact with someone at either of the listed emails, telephone numbers, one of which is in ***, and what I get is like a revolving door saying to send an email.
I have sent emails to Ventura Pet Solutions and to Dogs for The Earth.
On the website for Dogs for The Earth, there is a form to fill out for customer service, which I have filled out at least 4 times between yesterday and today. I have asked for them to cancel my subscription and no longer charge me any money in the future. The website says, 'We ALWAYS reply! Contact Us by filling out the form and we will reply as soon as possible.'
I have sent emails to the email address listed on the website, our email address ***, to your safe senders or contact list.
The response I received was to send an email to ***. I sent 5 and got no response.
Help!
- Helps consumers with issues with a merchant
- None i can think of any
Preferred solution: Cancel my account and the “Tshirt Club” and no more stickers!
User's recommendation: Do not do business with VenturaPet Solutions or Dogs For The Earth!! No one will ever call you back and I can’t cancel any Order or Subscription. I signed up to be a “Product Tester” and paid a shipping fee which is how they received my payment Information
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSend Oder 31809
The Oder wasnt delivered to my address.
Send the Oder 31809 /Two for 39.99.
Order was placed on 7/1/2026 and she hasnt seen or received the Oder yet.
- Delay deliver
Preferred solution: Deliver product or service ordered
Whitehall Township, Pennsylvania
Item not delivered
I ordered a Jameson pole on July 17 1****WO. It says waiting to be shipped but was never shipped or delivered.
I just paid again because I was confused.
And now I paid twice and have no idea if I will receive the item. I need it for work.
Preferred solution: Deliver product or service ordered
About
Shopify is a web site that allows customers to open and run their own online stores. Shopify is a brand name owned by Jaded Pixel Technologies Inc. Company offers a wide range of services that help in marketing developing and promotion of stores. Among functions Shopify has it is easy to find store design, marketing services, secure hosting, app store, mobile services, running a store and so on. Shopify provide 30 day free tries to everyone who wants to try his powers and is not sure in success. In order to become Shopify customer, user must be at least 18 years old. Company is headquartered in Ottawa, Canada.
Shopify is ranked 938 out of 6322 in E-commerce category
USA, Canada, Worldwide, Other, Asia
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Why would you download it? There is a yearly subscription charge.
I'm sure you paid this once and now it auto'-renewed. That help you say there is a charge for? That's not Shopify. You have adware on your computer trying to sell you ANOTHER subscription.
And I'm sure you're close to stroking out to respond how wrong I am.
But consider this. If I am wrong then your situation is worse, because you either A, don't remember giving Shopify your banking information or B, a hacker stole your banking information.