Shopify
Shopify Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shopify has a 1.5 star rating from 812 customer reviews with only 3% likely to recommend; consumers are mostly dissatisfied and 87% of ratings are unfavorable.
Key Takeaways for Future Customers
- Read Shopify reviews carefully before purchasing or listing products on the platform.
- Expect limited live support; plan for potential delays in resolution for orders and refunds.
- Monitor billing and subscriptions closely to detect unexpected charges.
Negative Feedback / Risk Areas
- Repeated Shopify customer complaints about no customer service and unreachable phone support.
- Frequent reports of failed deliveries, wrong items, fraud, and refund delays.
- Billing issues including unauthorized charges and problems canceling subscriptions.
Positive Feedback
A minority of reviewers mention customer service interactions or issue resolution as pros, but such reports are uncommon.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shopify has a 1.5 star rating from 812 customer reviews with only 3% likely to recommend; consumers are mostly dissatisfied and 87% of ratings are unfavorable.
Key Takeaways for Future Customers
- Read Shopify reviews carefully before purchasing or listing products on the platform.
- Expect limited live support; plan for potential delays in resolution for orders and refunds.
- Monitor billing and subscriptions closely to detect unexpected charges.
Negative Feedback / Risk Areas
- Repeated Shopify customer complaints about no customer service and unreachable phone support.
- Frequent reports of failed deliveries, wrong items, fraud, and refund delays.
- Billing issues including unauthorized charges and problems canceling subscriptions.
Positive Feedback
A minority of reviewers mention customer service interactions or issue resolution as pros, but such reports are uncommon.
Media from reviews
Southfield, Michigan
Trying not helpful at all
- - AI/chatbot advice is greyed out and unselectable.
- - I need a real person for decisive help, and it's frustrating.
I'm trying to put a password on my store. I have already gone through all the AI and chatbot advice.
What they're advising is greyed out, so I can't select it. I need an actual human. Not a machine. AI is great sometimes, but we still need the decisiveness of a human.
It's very frustrating when you need an actual person, but you can't reach an actual person to get help. Very disappointing.
- Bring income into my home
- Willingness to help
- Help ppl with chronic pain by selling products
- Some instructions are not completely clear
- Glitches with the software
- When going between devices there are glitches getting into store
Preferred solution: My store up n running so I’m not paying u guys. Right now I’m paying u n my product is not getting shown 2 the world. Not cool
User's recommendation: As humans we need 2 become our own support because these companies don’t care
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want my money back 300/-
- - Phone calls not answered; disconnected after about 1.5 minutes.
- - No callbacks to voicemails or emails; seeking refund.
I have contacted the company numerous times via the phone number they gave which is only Voicemail if you cannot talk to a human, and the email. They refuse to give me a refund, even though I wanted to stop the shipment from China (even though they said the product was from the United States) before it was shipped.They refused to stop the shipment and return my money.This I believe is fraud and a fake product.
No one answered my phone call. The phone call was disconnected after about a minute and a half.
I have tried numerous times to leave a voicemail with Shiftslim & Drepard Store at 1- (98*) ***-**** and no one has called me back. And I've also left numerous emails.
A money-back guarantee if on the site you're not satisfied - I'm not satisfied! I want my money back.
- Cant cancel orders via phone or email
Preferred solution: Full refund
User's recommendation: DON’T Purchase from this company!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orangeville, Ontario
Scammed
- - Purchased an item intended for a Christmas gift.
- - Cancellation blocked; no authority and the order is not in my Shopify profile.
- - I have a screenshot.
I purchased an item intended for Christmas gift. I have the Shopify order number and all of my information with it and as soon as I went to cancel it said I did not have the authority to do that and my Shopify profile didn't have that order number anymore. Good thing I got a screenshot
Preferred solution: Full refund
User's recommendation: Boycott Shopify
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelivery
I never got what they said they delivered
Incompetent delivery people! So tired of this lying! Im contacting the BBB!
- Usually get my items
- Holiday delivery sucks
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have been trying to cancel an order
- - I can't cancel my order.
- - Shopify still has my card on file.
- - I can't reach anyone.
- - I allege Shopify is fraudulent and want cancellation and a refund.
Shopify is not allowing me to cancel an order. It still has my card number.
You can't get in touch with anyone.
Shopify deals in fraud. I need my order and account cancelled, and my money refunded immediately.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Horrible customer service refund my money
Took 39 dollars unauthorized 2 days before Christmas out of my account its been inactive for 3 months cant reach anyone! My ph number is 318 262 ****
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Louisville, Kentucky
Package delivered in another state
- - Bought Nike rainbow shoes and backpack via purple shop app.
- - Paid $170.59 with Shop Pay.
- - Package delivered in MD; user in KY; refund requested.
I bought Nike rainbow shoes and a Nike rainbow backpack through this purple shop app. Through Shop Pay on September 29.
Then last night it said my package was delivered in MD; I live in KY. This was the only shop on this app I've had a problem with. There were no email confirmations anywhere for me to get a hold of anyone; the email they have used is invalid.
I am beyond upset; I spent $170.59. I need my money back.
- Because on what apps you buy things
Preferred solution: Full refund
User's recommendation: The store was the mini mog. The kate jewelry now iron steamer. Rip off
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Louisville, Kentucky
Package delivered to wrong state
- - Requests a refund and asks that their other email be read.
- - Expresses frustration with difficulty reaching someone.
An nothing no response nothing like its a fake account or app. They just take your money. Because now its a totally different company name then from my purchase
Please just read my other email and give me my refund. This is ridiculous, all the trouble I have to go through to even get ahold of someone.
I was trying to talk to someone in person, but that's a joke. Need my refund.
Preferred solution: Full refund
Tempe, Arizona
No longer need it
I no longer use this service and have already tried cancellations, but yet they keep changing every month. I have already contacted my bank and just recently reached out to Shopify.
- Could make you money
- Already a lot of people know about this
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Idyllwild, California
Fraudulent withdrawal & attempts.
- - The trial did not disclose a $39/month charge.
- - I never signed up and they keep billing an old canceled card while not responding; stay away.
Thankfully, I have changed cards since I decided to try the trial. The trial definitely did not say I would be billed $39 a month, or I never would have tried it.
So they are an extremely deceptive company who keeps trying to bill me with an old card that has been canceled. I tried to contact them to let them know. I never signed up and I'm not interested in having an account anyway. Of course, they don't respond.
Also, because I was so busy at the time, I never said anything up on their website anyway. Definitely stay away from this company.
- Fraudulently bill their customers
Preferred solution: This is their chance, along with thousands of others who commented on this company, in this website, to be more responsible and have more integrity.
User's recommendation: Stay away to protect yourself.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need my business reconnected Yall have stopped it
- - My store is stopped and I can't sign in.
- - I was placed in a 3-day trial.
- - I have the Basic plan since June 3025 and need checkout payments set up.
Yall stopped my store Cannot sign in put me in a 3 day trial I have the basic plan since June of 3025 Mary Scott Sparklekraftstudio@***.com I just want to get the check out payments set up for my store
Preferred solution: Re connect my store to Shopify I have the basic plan since June of 2035
User's recommendation: Keep trying Don t give up Sooner or later someone will listen Snd do what is right
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Queens, New York
Billing issues
This company has been illegally charging my credit card for the past 12 months, despite numerous emails to stop charging for a service that they are not providing.
- Customer service is poor
Preferred solution: Full refund
User's recommendation: customer service really sucks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
Resolved: Order 1081
Pleased
It's not a order of ours, we haven't purchased anything from Peakwear, just need to who has tapped into your data base.
User's recommendation: Order from someone who actually has a phone number, when you have a problem!
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelivery people are lazy. Stupid, or just clueless!
They could give me the number of the locker if it was even delivered there! I think they just kept it!
- Usually good service
- Unreliable staff
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gwynn, Virginia
Never subscribed
- - An unauthorized subscription occurred; I have no password.
- - There is no working phone number and email redirects to a site that doesn't work.
I didn't authorize the subscription, I don't have a password, I can't contact anyone & no working phone number. Trying to email, you are redirected to a website/email (pissedconsumer) which doesn't work. I will have to handle it through Discover.
User's recommendation: Avoid Shopify
San Antonio, Texas
Refund
I have not received my order and its been over three weeks. If not, four weeks I need to know why I havent received it. How come you will not refund my money
- Cons
- Dissatisfied
User's recommendation: I would not recommend this company to anyone
About
Shopify is a web site that allows customers to open and run their own online stores. Shopify is a brand name owned by Jaded Pixel Technologies Inc. Company offers a wide range of services that help in marketing developing and promotion of stores. Among functions Shopify has it is easy to find store design, marketing services, secure hosting, app store, mobile services, running a store and so on. Shopify provide 30 day free tries to everyone who wants to try his powers and is not sure in success. In order to become Shopify customer, user must be at least 18 years old. Company is headquartered in Ottawa, Canada.
Shopify is ranked 890 out of 6419 in E-commerce category
USA, Canada, Worldwide, Other, Asia
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