I ordered a horse too and got nothing. Same thing happened to me with the website being shut down and no email response.
I emailed "Kelly" and told her my lawyer and authorities were getting involved! This is ridiculous! She emailed me right back!!! She sent me a link and when I click it I have to put my email in it.
I'm not falling for any more *** from this website.
I'm done! So much for giving my little girl the thing she wanted most on her Christmas list.