Shopify Phone Numbers and Emails

Toll-Free Number:

  • (888) 746-7439
Send Message

Shopify Emails:

Customer Service
General Info
Dev Degree
Legal
Suspects Violations of the Email Services Requirements
Media
Press Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Shopify Customer Service?

Most Popular Number:

(888) 746-7439
Total calls: 10 130 Issues resolved: 388 Last call: Feb 23, 2024

How to Reach Shopify Customer Service?

One of the most popular platforms for online stores provides all types of Shopify customer support services. You can reach them via Shopify customer service phone number, email, live chat, and Help Center. The last option covers a lot of questions, including store management, financial issues, account settings, marketing tasks, and more. If you don’t find an answer there, visit the Shopify community forum. The discussion there will help you seek answers from Shopify users and managers.

There’s always an option of Shopify live chat for all online store admins. You will find the Shopify customer service chat on the admin panel of the mobile app.

How to Call Shopify Customer Service?

You can call Shopify customer services 24/7. You can talk with a Shopify customer service representative in 19 languages. If you want to use this option, log in to your account and go to the Help Center section. There’s no Shopify customer service number published online as this option is available only for registered users, but you can schedule a callback from the company representative. Please, note that the Shopify customer service via the phone might be busy due to a lot of requests. In this case, you can use any other way to reach the company like the Shopify customer service email. Choose a topic of your issue in the Help center and fill out the form with specified details to send your inquiry to Shopify customer service.

You can also contact Shopify on their social pages on Facebook, Instagram, or Twitter.

What Is the Shopify Customer Service App?

The Shopify customer service app is created to enable smooth communication between store owners and customers. The app is free and has high ranks on GooglePlay and AppleStore. You can download the app on both Android and iOS devices. The app allows you to more conveniently access the Shopify live chat and other e-commerce services. There are versions for Shopify partners and online store customers, both with support from customer service managers.

PissedConsumer Club

Contact Information

Shopify Website:

Shopify Help Center:

Corporate Office Address:

Shopify Inc.
151 O'Connor St., Ground Floor
Ottawa, Ontario K2P 2L8
Canada

Other Info (opening hours):

Mailing Addresses:

Shopify International Ltd.

Attn: Data Protection Officer

c/o Intertrust Ireland

2nd Fl., 1-2 Victoria Buildings

Haddington Rd.

Dublin 4, D04 XN32

Ireland


Shopify Commerce Singapore Pte. Ltd.

Attn: Data Protection Officer

77 Robinson Rd.

#13-00 Robinson 77

Singapore, 068896

More contact details

Shopify Customer Service Reviews

1.3 / 5
Bad
SUMIT C Ris
Order not received #6245

Very pathetic, scam, full of full people.
Big scammer
DONT RECOMMEND TO ANYONE ABOUT SPOTIFY APP. OR SITE.
ORDER #6245, NOT ABLE TO TRACK, NO TRACKING SYSTEM, THEY HAVE TAKEN THE ON-LINE PAYMENT... THEY HAVE SHARED MAIL I'D BUT ITS FALLS BACK BY SAYING DELIVERY DOMAIN IS NOT REGISTERED.
NO CUSTOMER CARE NO.
NO SCOPE OF COMMUNICATION.
DONT TRUST ON SPOTIFY OR ANY OTHER NON BRAND ONLINE PAYMENT APP.
BETTER TO BE CASH ON DELIVERY.
VERY POOR AND DISGUSTING SERVICES.

Read full review
Christopher H Wjn
Severe frustration
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

My overall experience has been frustrating, heartbreaking, and terrible...I invested money, built a store, I set it on pause while I find someone to help me further build my page. In the process, I was moving cities and when I went to log into my account it proceeded to inform me that my account needed to be verified.

So, they were supposed to send me a ten-digit code to my email. I never received such a code. It never went to my spam, or anywhere in my box. My email was good because I still receive the monthly bill receipt from Shopify.

Also, when I finally talked with Support, their emails were making it to my inbox. I finally talked with someone, Ticket # 4532**** who seemed very nice, and said they would correct the problem on their end, by resetting my account. Well, that never happened and i have been stuck talking to a stupid bot that keeps telling me to sign into an account so that I can talk with an actual support advisor.

The problem is that I am locked out of my account. So the process goes round and round and nobody has tried to contact me with a solution

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Guest-5607983
Fraud

I never was able to complete my task because I could not connect with a human. They have NO customer service phone numbers. Their administration is terrible and we will NEVER use their service again!

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Karthick K Mtq
I trust the compny would solve my issue

I have ordered a product but I have received a wrong product So return back the product and exchange the required product that I need

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How Good is Shopify's Customer Service?

Leslie B Krf
Leslie B Krf
Feels Disappointed | Feb 10, 2024

They took my money and didn't send my items. I'm very disappointed, dissatisfied and pissed

Read full quote
Cornelius P Gnq
Cornelius P Gnq
Feels Disappointed | Feb 07, 2024

I feel like I put my last in an hope and been robbed!!! You people should be shot in the neck for the lack of concern and communication you opt not to dish out to hard working people that put their trust and last pennies into your site!!!

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Nakeya Ome
Nakeya Ome
Feels Disappointed | Jan 30, 2024

Need to speak to live person

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Mayola Cyg
Mayola Cyg
Feels Disappointed | Jan 22, 2024

Customer service ok but people sellers products cannot deliver still waiting

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Doris M Axu
Doris M Axu
Feels Disappointed | Jan 20, 2024

If I didn't have account with them, they don't take my money, I need my money back

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Judy H Qor
Judy H Qor
Feels Satisfied | Jan 11, 2024

xxxxx

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Summary of Shopify Customer Service Calls

18.6K TOTAL
CALLS
01:25 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Shopify?

Shipping and Delivery Question:

  • “Wrong order”
  • “Where is my package”
  • “Wrong order delivered”

Payments and Charges Question:

  • “Charge on my account that I never made”
  • “Fraudulent orders”
  • “Billing”

Request for Information Question:

  • “I need to talk about my website account”
  • “Help with website”
  • “Need help setting up site”

Account Question:

  • “My account is not working.”
  • “Account issues”
  • “Account has a hold”

Website/ Application Question:

  • “Issues with website”
  • “About some website which is claiming to do complete task and make money”
  • “Website down”

Product/ Service Question:

  • “Bad quality”
  • “I have received fake product”
  • “I want to start onlione product selling”

Activation/ Cancellation Question:

  • “Trying to cancel account”
  • “Cancel account”
  • “Charging when I cancels all accounts”

Return/ Replace Question:

  • “Returns products”
  • “To return an order”
  • “About return”

Refund Question:

  • “Now Refund please”
  • “Refund issue”
  • “Refund”

Cards Question:

  • “Card activation”
  • “Credit card number has changed can not log in”
  • “One of my card readers quit working”

Staff Question:

  • “Do not need this service”
  • “Customer service”
  • “Wanting to know some things about customer service”

Employment Question:

  • “1099”
  • “I need my 1099 form”
  • “I am homeless. And ive been trying to get a job but not a thing is work”

Other Question:

  • “I can't afford this”
  • “Needs hrlp”
  • “Email change issue that hasn't been resolved yet”

About

Summary

Shopify is a web site that allows customers to open and run their own online stores. Shopify is a brand name owned by Jaded Pixel Technologies Inc. Company offers a wide range of services that help in marketing developing and promotion of stores. Among functions Shopify has it is easy to find store design, marketing services, secure hosting, app store, mobile services, running a store and so on. Shopify provide 30 day free tries to everyone who wants to try his powers and is not sure in success. In order to become Shopify customer, user must be at least 18 years old. Company is headquartered in Ottawa, Canada.

Shopify reviews and complaints

Shopify is ranked 815 out of 3691 in E-commerce category

Area Served

USA, Canada, Worldwide, Other, Asia

Payment Methods

VISAMasterCardPayPal

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