Contact Shopify Customer Service
Shopify Phone Numbers and Emails
Toll-Free Number:
-
(888) 746-7439
Shopify Emails:
How to Contact Shopify Customer Service?
Most Popular Number:
| Total calls: 14 366 | Issues resolved: 499 | Last call: Jun 15, 2025 |
Shopify Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Shopify Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Shopify is 8887467439. 23% of customers managed to speak with a real person.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Shopify may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Shopify Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Shopify is 8887467439. 23% of customers managed to speak with a real person.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Shopify may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
People call Shopify mainly because of request for information, payments and charges.
10% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Shopify is support@shopify.com. 95% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Shopify Website:
Shopify Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
Shopify International Ltd.
Attn: Data Protection Officer
c/o Intertrust Ireland
2nd Fl., 1-2 Victoria Buildings
Haddington Rd.
Dublin 4, D04 XN32
Ireland
Shopify Commerce Singapore Pte. Ltd.
Attn: Data Protection Officer
77 Robinson Rd.
#13-00 Robinson 77
Singapore, 068896
Shopify Customer Service Reviews
EVERY THING is over *** chat. there is NO phone support UNLESS you pay for the premium shopify service.
I have messaged them and spent hours chatting to no *** avail.
They say they don't have the money, Chase doesn't have the money. SO HAS MY *** MONEY you lethargic lazy incompentent non contributing zeros
I will have no choice but to deal with a bank dispute case now as I am out $$$. Shopify claims to have good customer service but in my experience, that service DOES NOT EXIST!! Shopify needs to have LIVE people answer phones & resolving purchase issues.
How Good is Shopify's Customer Service?
Summary of Shopify Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Shopify?
Request for Information Question:
- “Information”
- “Speak with a live representative”
- “Checking on a item I purchased”
Shipping and Delivery Question:
- “Wrong item delivered”
- “Wrong product received”
- “Wrong item received”
Payments and Charges Question:
- “Payment Wait”
- “Billing issue”
- “Fraud warning”
Account Question:
- “They build me and I still can't open my account to use the Shopify account”
- “Balance cutting”
- “My account unable to get sale due to account payment set up”
Product/ Service Question:
- “I want to start onlione product selling”
- “Defect product”
- “Not respanse server”
Activation/ Cancellation Question:
- “Cancel my order”
- “I canceled a subscription and they keep billing me through shopify”
- “Cancel my service with you guys”
Website/ Application Question:
- “Website”
- “Website design”
- “Website is frozen would like to restore ot”
Return/ Replace Question:
- “Return the product”
- “Return the product.”
- “Return parcel”
Refund Question:
- “Refund”
- “I need a refund. I did not authorize tranaction”
- “Refund money”
Cards Question:
- “Gift card”
- “Declined my card payment”
- “Gift cards”
Staff Question:
- “My service is canceled and you keep charging me $41.63 per month. You acknowledged to me my account is closed but still keep charging me. I also want 1 month refunded to me as you acknowledged by Email that Filter The Water is closed and sent me”
- “Service’s”
- “Customer service”
Employment Question:
- “Employer id cannot be verified”
- “I got a 1099 form from y'all and I don't even associate with your business”
- “1099K”
Other Question:
- “Order Missing”
- “Query”
- “Wrong parsaul”
Compare Shopify Customer Service To
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