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Contact Shopify Customer Service

How to Reach a Person at Shopify

Verified Contact Information

Toll-Free Number:

  • 1-888-746-7439
    IVR / Automated System Only (No Human Option)
Call Now
Send Message

Customer Service:

  • +1 613 241 2828
    IVR / Automated System Only (No Human Option)
  • +1 613 319 9924
    IVR / Automated System Only (No Human Option)

Customer Service:

playstore@shopify.com
App Support
support@shopify.com

Fundraising/ Donations:

environment@shopify.com
Shopify Planet

General Info:

info@devdegree.ca
Dev Degree

Legal:

abuse@shopify.com
Suspects Violations of the Email Services Requirements
legal-orders@shopify.com
legal@shopify.com

Media:

affiliates@shopify.com
Affiliates
press@shopify.com
Press Inquiries

Shopify Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Shopify Phone Number
1 (888) 746-7439
Average Hold Time
Less than 1 minute
Average Calls duration
1 minute
Most Popular Shopify Email Address
support@shopify.com
Shopify Live Agent Availability
20% of callers successfully reach a real person
Issue Resolution Rate
Low (9% reported full resolution)
View full overview

How to Contact Shopify Customer Service?

Contacts

One of the most popular platforms for online stores provides all types of Shopify customer support services. You can reach them via Shopify customer service phone number, email, live chat, and Help Center. The last option covers a lot of questions, including store management, financial issues, account settings, marketing tasks, and more. If you don’t find an answer there, visit the Shopify community forum. The discussion there will help you seek answers from Shopify users and managers.
There’s always an option of Shopify live chat for all online store admins. You will find the Shopify customer service chat on the admin panel of the mobile app.

You can call Shopify customer services 24/7. You can talk with a Shopify customer service representative in 19 languages. If you want to use this option, log in to your account and go to the Help Center section. There’s no Shopify customer service number published online as this option is available only for registered users, but you can schedule a callback from the company representative. Please, note that the Shopify customer service via the phone might be busy due to a lot of requests. In this case, you can use any other way to reach the company like the Shopify customer service email. Choose a topic of your issue in the Help center and fill out the form with specified details to send your inquiry to Shopify customer service.
You can also contact Shopify on their social pages on Facebook, Instagram, or Twitter.

The Shopify phone number to reach the customer care team with general questions and concerns is (888) 746-7439. You can contact the customer relations representatives at this helpline to learn more about the company, its services, fees, and policies. You can also use this number whenever you need help with signing in, password resets, or account security. Billing and subscription questions, including charges, invoices, or plan changes, can be discussed via phone as well. The Shopify customer service agents are also ready to assist with customizing your storefront or troubleshooting theme issues. The tech support experts at this phone line will also deal with error, bug, or performance concerns reports.

The Shopify email address to get in touch with the customer service live representatives is support@shopify.com. You can use it to request information about the company’s services, policies and subscriptions, returns & refunds, payment issues. The same email can be used to discuss payment and billing-related concerns. You can also email tech support whenever you experience errors, bugs, or performance issues. General feedback, complaints, and suggestions can be sent to this address as well for the Shopify customer care team to handle. If you have questions regarding the Dev Degree, email them to info@devdegree.ca. To contact the Legal Department, send your inquiry to legal@shopify.com. The Media Relations team is available at press@shopify.com.

You can visit the Shopify website whenever you need to reach the customer care team online. To discuss your inquiry via chat, you may follow these steps:

  • Find the Resources tab at the top of the homepage.
  • Select the Help and Support option from the drop-down menu.
  • Click the Contact Support chat icon in the bottom right corner of the screen.
  • Provide a short description of your issue to start the conversation with the virtual assistant.
  • Type "Contact Support" to get in touch with a live agent.

You can also find answers to your questions or useful advice from fellow users by visiting the Shopify Community page.

Account, Refund & Others

The Shopify customer service app is created to enable smooth communication between store owners and customers. The app is free and has high ranks on GooglePlay and AppleStore. You can download the app on both Android and iOS devices. The app allows you to more conveniently access the Shopify live chat and other e-commerce services. There are versions for Shopify partners and online store customers, both with support from customer service managers.

PissedConsumer Club

Contact Information

Shopify Website:

Shopify Help Center:

Corporate Office Address:

Shopify Inc.
151 O'Connor St., Ground Floor
Ottawa, Ontario K2P 2L8
Canada

Other Info (opening hours):

Mailing Addresses:

Shopify International Ltd.

Attn: Data Protection Officer

c/o Intertrust Ireland

2nd Fl., 1-2 Victoria Buildings

Haddington Rd.

Dublin 4, D04 XN32

Ireland


Shopify Commerce Singapore Pte. Ltd.

Attn: Data Protection Officer

77 Robinson Rd.

#13-00 Robinson 77

Singapore, 068896

More contact details

How Customers Rate Shopify Support?

3.1 / 5
Needs improvement

Based on 25.8K calls to Shopify customer support through PissedConsumer.com and 8 survey responses.

Total Calls
25.8K
Avg Call Duration
01:05
Issues Resolved
9%

Why Customers Call Shopify?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 18%
  • Payments and Charges 15%
  • Shipping and Delivery 14%
  • Request for Information 13%
  • Account 11%
  • Product/ Service 8%
  • Activation/ Cancellation 6%
  • Website/ Application 5%
  • Return/ Replace 4%
  • Refund 4%
  • Cards <1%
  • Staff <1%
  • Questions About an Order <1%
  • Payments & Transfers <1%
  • Employment <1%
  • Fraud & Security Issues <1%
  • Claims & Legal Issues <1%
  • Streaming Services <1%

Customer Inquiries & Issues

18%
  • "Wrong mailing address on order"
  • "Printer"
  • "No received an order 72011"

Payments and Charges

15%
  • "Unauthorized charge"
  • "Charged not authorized"
  • "Fraud on my account"

Shipping and Delivery

14%
  • "Shipping issues"
  • "Froud item delivered"
  • "Wrong size"

Request for Information

13%
  • "Order update"
  • "Need to know why shopify is trying to bill my bank account? I signed up for there free trial but didn't use it I cancelled with in hours."
  • "Ref Order 1024. I emailed this company several times inquiring about my order they responded 1 times but the 4 times nothing, then I called about 4 times no response or voicemail. Then I see that they coded this order as Delivered. This company took"

Account

11%
  • "Account closure"
  • "Nuumimipet cavelkation of subscription phone none not taking calls"
  • "Can't verify my ID"

Product/ Service

8%
  • "The vacuum bags i have purchased where leaking"
  • "I purchased a jumpsuit from Wells and Mercer that is not at all as it was described on the shop website"
  • "Can't connect an ai builder to my store"

Activation/ Cancellation

6%
  • "Cancel order"
  • "I need to cancel a order"
  • "Cancel my subscription"

Website/ Application

5%
  • "I cannot access Shopify app"
  • "I was on the chat and it said something went wrong and no more chatting"
  • "Website"

Return/ Replace

4%
  • "Change address on an order"
  • "Return"
  • "Return item"

Refund

4%
  • "Refund"
  • "Want refund and to also cancel plan completely"
  • "Ask for a refund I did not want to continue with service"

Cards

<1%
  • "Money is being taken off my card with out my consent"
  • "Money was taken off my card"
  • "My money was taken off my card"

Staff

<1%
  • "They promised me Customer Service and they totally screwed me now they're avoiding my conversations"
  • "Customer service"
  • "Discontinuing Service"

Questions About an Order

<1%
  • "Orders"
  • "Order"
  • "My order"

Payments & Transfers

<1%
  • "Payout"
  • "Money transfer"
  • "Payout Issue"

Employment

<1%
  • "My paycheck"
  • "pay off"
  • "Employer id cannot be verified"

Fraud & Security Issues

<1%
  • "Scammed"
  • "fraud"
  • "Identity theft"

Claims & Legal Issues

<1%
  • "Claim"
  • "Claims"
  • "File a claim"

Streaming Services

<1%
  • "i got wrong iteam by cartvio which is on shopify"

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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