One of the most popular platforms for online stores provides all types of Shopify customer support services. You can reach them via Shopify customer service phone number, email, live chat, and Help Center. The last option covers a lot of questions, including store management, financial issues, account settings, marketing tasks, and more. If you don’t find an answer there, visit the Shopify community forum. The discussion there will help you seek answers from Shopify users and managers.
There’s always an option of Shopify live chat for all online store admins. You will find the Shopify customer service chat on the admin panel of the mobile app.
You can call Shopify customer services 24/7. You can talk with a Shopify customer service representative in 19 languages. If you want to use this option, log in to your account and go to the Help Center section. There’s no Shopify customer service number published online as this option is available only for registered users, but you can schedule a callback from the company representative. Please, note that the Shopify customer service via the phone might be busy due to a lot of requests. In this case, you can use any other way to reach the company like the Shopify customer service email. Choose a topic of your issue in the Help center and fill out the form with specified details to send your inquiry to Shopify customer service.
You can also contact Shopify on their social pages on Facebook, Instagram, or Twitter.
The Shopify customer service app is created to enable smooth communication between store owners and customers. The app is free and has high ranks on GooglePlay and AppleStore. You can download the app on both Android and iOS devices. The app allows you to more conveniently access the Shopify live chat and other e-commerce services. There are versions for Shopify partners and online store customers, both with support from customer service managers.
The Shopify phone number to reach the customer care team with general questions and concerns is (888) 746-7439. You can contact the customer relations representatives at this helpline to learn more about the company, its services, fees, and policies. You can also use this number whenever you need help with signing in, password resets, or account security. Billing and subscription questions, including charges, invoices, or plan changes, can be discussed via phone as well. The Shopify customer service agents are also ready to assist with customizing your storefront or troubleshooting theme issues. The tech support experts at this phone line will also deal with error, bug, or performance concerns reports.
The Shopify email address to get in touch with the customer service representatives is support@shopify.com. You can use it to request information about the company’s services, policies and subscriptions. The same email can be used to discuss payment and billing-related concerns. You can also email tech support whenever you experience errors, bugs, or performance issues. General feedback, complaints, and suggestions can be sent to this address as well for the Shopify customer care team to handle. If you have questions regarding the Dev Degree, email them to info@devdegree.ca. To contact the Legal Department, send your inquiry to legal@shopify.com. The Media Relations team is available at press@shopify.com.
You can visit the Shopify website whenever you need to reach the customer care team online. To discuss your inquiry via chat, you may follow these steps:
- Find the Resources tab at the top of the homepage.
- Select the Help and Support option from the drop-down menu.
- Click the Contact Support chat icon in the bottom right corner of the screen.
- Provide a short description of your issue to start the conversation with the virtual assistant.
- Type "Contact Support" to get in touch with a live agent.
You can also find answers to your questions or useful advice from fellow users by visiting the Shopify Community page.
