Shopify Phone Numbers and Emails

Toll-Free Number:

  • (888) 746-7439

Shopify Contact Information

Shopify Website:

Shopify Help Center:

Corporate Office Address:

Shopify Inc.
151 O'Connor Street, Ground Floor
Ottawa, Ontario K2P 2L8

Other Info (opening hours):

Other Location:

2nd Floor 1-2 Victoria Buildings

Haddington Road

Dublin 4, D04 XN32


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Customer Service Rating and Reviews

1.4 / 5
Manisha H Lbz
I am not received my order online payment done

This side is very poor I will product online again and again two same product online payment done 672.60 but I don't have receive my product, and size is not available customer care number and no...

Rocky S Qba
Product not delivered

Order no 1009 & 1467 ,yet these 2 order not received , there is a poor communication from customer service advisor , and 2 time money deducted from my account through phone pay as per instruction...

Summary of Shopify Customer Service Calls

01:44 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Shopify Customer Service?

Shipping and Delivery Question:

  • “Order not recieved”
  • “My order not received but payment is done”
  • “Where is my order”

Payments and Charges Question:

  • “Billing issue”
  • “Payments on hold”
  • “Billing”

Request for Information Question:

  • “Security question”
  • “Order confirmation not came money deducted yesterday”
  • “Need help importing pdf files”

Account Question:

  • “Trying to pay my account bill”
  • “My account has a hold”
  • “I have a account with you I want to add another website to the previous one can I do that. And if I can how much”

Website/ Application Question:

  • “Help with website”
  • “Shopify website is not working”
  • “To create a website; logo”

Activation/ Cancellation Question:

  • “I want to cancel the order”
  • “Cancel oreder”
  • “Cancelled account illegally charged”

Product/ Service Question:

  • “I need work”
  • “My store isn't working properly”
  • “My dres is fake”

Refund Question:

  • “Refund”
  • “Refund issue”
  • “Shopify customer care number call:O74. now refund related information call now all problem solve..”

Return/ Replace Question:

  • “Order return”
  • “Returns product”
  • “I want to return my curier”

Cards Question:

  • “Credit card machine payments not processing”
  • “I don't know why my card who's change 36$”
  • “My card was hacked and someone used it on your webiste”

Staff Question:

  • “Customer service”
  • “To establish new services as a medical care facility with point-of-sale equipment etc.”
  • “Don't like service”

Employment Question:

  • “1099-k problem”
  • “1099”
  • “Job”

Other Question:

  • “Lost package”
  • “My order enquiry”
  • “Hamra order place ni hua abi tk”


Top Shopify Services

Customer Care, Ecommerce Platform, Free Trial

Top Shopify Products

Account, Website, Subscription

Shopify Pros and Cons

Pros: I never received my product, Easy to setup, Customer service, No pros whatsoever, Never received money taken

Cons: Customer service, No customer service, Lack of understanding of client needs, Operation seems questionable, Fraud


Shopify is a web site that allows customers to open and run their own online stores. Shopify is a brand name owned by Jaded Pixel Technologies Inc. Company offers a wide range of services that help in marketing developing and promotion of stores. Among functions Shopify has it is easy to find store design, marketing services, secure hosting, app store, mobile services, running a store and so on. Shopify provide 30 day free tries to everyone who wants to try his powers and is not sure in success. In order to become Shopify customer, user must be at least 18 years old. Company is headquartered in Ottawa, Canada.

Shopify reviews and complaints

Shopify is ranked 38 out of 251 in Hosting category

Area Served

USA, Canada, Worldwide, Other, Asia

Payment Methods


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