Contact Shopify Customer Service
Shopify Phone Numbers and Emails
Toll-Free Number:
-
(888) 746-7439
Shopify Emails:
Shopify Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Shopify Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Shopify is 8887467439. 22% of customers managed to speak with a real person.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Shopify may ask you for the following information to identify you as a customer: first and last name, email or order id.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Shopify Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Shopify is 8887467439. 22% of customers managed to speak with a real person.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Shopify may ask you for the following information to identify you as a customer: first and last name, email or order id.
People call Shopify mainly because of request for information, payments and charges.
4% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Shopify is support@shopify.com. 95% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Shopify Website:
Shopify Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
Shopify International Ltd.
Attn: Data Protection Officer
c/o Intertrust Ireland
2nd Fl., 1-2 Victoria Buildings
Haddington Rd.
Dublin 4, D04 XN32
Ireland
Shopify Commerce Singapore Pte. Ltd.
Attn: Data Protection Officer
77 Robinson Rd.
#13-00 Robinson 77
Singapore, 068896
Shopify Customer Service Reviews
From jump I started to see things going south when I started working with tic tick tock shop when I was making sales and then my purchases weren't getting to the customers via the warehouse issues in China. Then I started seeing people asking for their money back so all the money I did make from those sales I never received because they went back to customer returns and when I did my own return for my store I received the return the day asked for it back and then we went back and forth for four and a half months in regards to the 4629 that they say I owed them I tried several times from my bank to give them their money back so that I could receive my customer payments but due to the Shopify Visa card which is the balance card I was unable to because my account was frozen they turn turn around and said that my account was fine that I could send the money that my account bounced again then they started sending me outrageous subscription fee balances like $433 when it was supposed to be $39.99 and then another one of my other store which is supposed to be in 46 29 day wanted to send me a bill for 205.97 which does not add up so either their robot the AI part of their system is not working correctly or the person that is doing the bills system doesn't know how to count.
Going to end up out of business due to zero customer service. Pay a monthly fee for a store account and this company won't spend on a telephone to assist customers with any issues.
A chat robot is the first thing you get then wait for a human, then the site or chat box keeps disconnecting. That is a poor business model and if you keep it up, eventually your business will flounder because of word of mouth.
I purchased a subscription from a company that stated they'd set up my online Shopify store within 24 hours. However, after purchasing the subscription, I realized that that wasn't so.
I was tasked with setting up everything myself, which I had no clue how to do. At that point, I decided to cancel my subscription, but it was difficult to do so. For Shopify to be such a huge company, it is poorly managed. For starters, I couldn't deactivate my store and they keep making attempts to charge the card I have listed on file.
What happened was, they wouldn't allow me to deactivate my account so I could go into another bill cycle resulting in another payment billed to my account. On top of that, it is impossible to reach a live person. I was directed to the same robot on two separate occasions which mirrored each other in conversation.
All in all, it was a dead end. A waste of time contacting customer service.
How Good is Shopify's Customer Service?
Summary of Shopify Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Shopify?
Shipping and Delivery Question:
- “Order not received”
- “Wrong product received”
- “Wrong item received”
Payments and Charges Question:
- “Billing details”
- “Billing”
- “Payment”
Request for Information Question:
- “Questions about shop”
- “Help with Shopify balance card”
- “I need help starting my store”
Account Question:
- “Shopify had taken money from my bank account”
- “Account access”
- “Cant log in”
Product/ Service Question:
- “Product come different”
- “Received a bad product, fraud product sent by selling”
- “Wrong and defective product received”
Activation/ Cancellation Question:
- “Shopify renew”
- “To cancel order”
- “Deactivate my store although I made a mistake, hit subscribe beforehand”
Website/ Application Question:
- “Shopify. What a nightmare.This site didn’t help me unfortunately.I am waiting fir clarification that they have deactivated my details. But thanks for the support.”
- “Website in not active”
- “I'm trying to purchase a bag that Shopify is showing on the site”
Return/ Replace Question:
- “Return”
- “I want to return my order and need refund”
- “Want return my product foldable Shoe rack”
Refund Question:
- “Refund”
- “Refund my payment because order deliver was worng”
- “Refundq1”
Cards Question:
- “Deduction of $ 283.63 from my credit card without my consent”
- “My Card”
- “It's not charging the credit card for a customer”
Staff Question:
- “I got bad customer service”
- “Conclling my services”
- “Never used service”
Employment Question:
- “Employer id cannot be verified”
- “I got a 1099 form from y'all and I don't even associate with your business”
- “1099K”
Other Question:
- “Cobro”
- “Cancal membersship”
- “Order relative”
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