Shopify
Reviews and Complaints
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Verified Reviewer |
Los Angeles, California
Resolved: I've closed all my accounts however you...
- - Billing continues after account closure with no human support.
- - An email said the account would close, but a further charge occurred.
"Sorry to see you go". Yeah Right.
I'm sure it was a auto generated response. My bank gave me a full refund after I showed them my paper trail.
I getting to the point that If the company does not have a human handle customer service department, I am not doing business with them and that means 75% of the business on the internet. The lesson it has taught me for my own company, is to always have the human contact or response no matter the cost.
Absolutely terrible. What I've learned from this experience which I'm sure many business owners will disagree with me is, With technology/AI moving so fast we have lost sight of the human element.
The need for human interaction. AI bots are great. I use them with my apparel clothing brand however I also made sure that you will always be able too or receive a return call from a real human. One more piece of helpful information.
Shopify has been able to charge my new credit card because I uploaded the new issued credit card as a digital card which still connects it to my old account. I hope this helps.
Shopify is a company with a great concept however they have a flawed foundation. They can do better if they wanted to.
Your automation really sucks, because if you don't have an account, it's virtually impossible to speak with someone.
Well now I received an email from shopify and they said my account will be closed August 16 which will allow then to bill me one more month of $39. I called my bank and put a stop pay alert and some how they charged my account again.
My bank has now sent me a new credit card and I will have to call all of my accounts that were on automatic pay with the credit card that shopify is charging. This has to be illegal in some fashion.
- Worldwide platform
- No human contact
Preferred solution: Full refund
User's recommendation: Really read the small print
Fort Worth, Texas
Fraudulent charge
Yall pulled money out of my account that was never bought. I want my money back. The total was $41.57
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Lauderdale, Florida
*** represented item not responding to my emails
I cannot reach anyone. Shopify represents some shady companies in my opinion!
*** is in *** not ***. I bought (stupidly), what was advertised to be a lightweight denim jacket. It is a heavy disgusting wrinkled fabric. The company said easy returns.
That was a lie. They havent even responded to my emails.
Once they approve my return, I have to pay shipping to ***. I cannot even find how I paid because I used Apple Pay and there is no credit card which matches the description.
- Tracks packages
- Represents shady businesses
Preferred solution: Full refund
User's recommendation: Stay away from Shopify.
Seymour, Indiana
Have not received my order
I ordered June 19th, 2026. It is July 31, 2026, and I still haven't gotten it.
When will I get my order? Or can I just get my money back?
- Didnt get my order
Preferred solution: Full refund
User's recommendation: Don't order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy packages, were sent somewhere else.
I bought two mugs, and I didn't get them. All I have is this picture of where they were sent.
I don't know how much you want. I'm just frustrated because you can't get a live person on the phone.
Then, I read somewhere that all sales are final. Now I'm trying to be patient and respectful, but again, this is not dealing with customer service.
Preferred solution: I would like to get the merchandise that I paid for
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vancouver, British Columbia
Hey shopify. My names is ***. I got...
Hey Shopify. My name is ***.
I got billed for the $54 plan before the $1 sale plan. But before that Shopify couldn't find my store, nor my account. I'm trying to find my account with the store of The KJAP Market. I just want to cancel it due to personal reasons and get a refund of the $54.
Thank you.
***
Jacksonville, Florida
No response
Order number #1645 Name on the order: Carlaysha Simmons Email used at checkout: can you confirm whether the order has shipped, the tracking number, and whether delivery before July 29 is still possible?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy Nintendo Switch 2
I ordered my switch2 may27 it is now June 14 when do I get my system I spent three hundred an twenty six bucks
User's recommendation: I don’t know
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPurchased item thru Shopify and no product received
Called the provided number *** for help to resolve a purchase thru Shopify, but the number did not go thru.
Please help.
Thank you
***
***
Cell# ***
Preferred solution: Tracking information and/or Refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
I want a refund cancel service
Ive never used this service. They for the past 2 weeks have been trying to take money out of my account.
I have the company blocked but they done how got into another account and took $39.
I dont use this company and never have. The fact I can not talk to a person is extremely frustrating!
User's recommendation: Don’t use this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
March 10, 2026 I made a purchase at...
- - Joined the Club via AriZona; Shopify billed $1 monthly for ~3 months.
- - Now billed $41.57 for 'MY Store'; wants removal and stop billing.
March 10, 2026 I made a purchase at AriZona and also joined the Club. To complete the transaction I had to press Shopify, which has been a big mistake.
At first I got emails from Shopify charging me $1.00 for about 3 months. I am so busy that I didn't pay any attention to the emails and let it ride. Now, I am being charged
$41.57 total for "MY Store". I have no product to sell, and mistakenly got drawn into this predicament because I happen to like Arnold Palmer Half and Half stix.
I do not need your platform. I am a senior who has no intention of selling anything, ever, and I DO NOT HAVE A BUSINESS number.
I am asking you politely to remove my name from your business and end billing me for nothing.
The last transaction was made on August 13, 2026 #57161****
Preferred solution: Just get me off your list. Cancel my mistake.
User's recommendation: Make sure you respond to your emails right away
Memphis, Tennessee
Y’all sent my package to the wrong place
*** did not put the right address down on my package I gave yall ****** yall sent my stuff to *** ***
Preferred solution: Full refund
Jamestown, New York
Shopify - Review in E-commerce category from Jamestown, New York
Yes. My name is Joshua Fanko.
I am looking for my package. My package has not showed up.
I am trying to get it. If you guys could give me a call at (716) 724-****.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Return Issues
Company fixed the issue and I have been provided with full refund. Received message refund issued. Consider poor customer service after sale.
No response from seller. No way to make contact. I'm sending snail mail letter.
Ordered through Shopify from Dogtown Gear a Cozy Doghouse on 7-3. It was delivered on 7-18 and is too small.
My Emails to customer service are returned as undeliverable, The phone number when called repeatedly only gives a busy signal. My contact on their website is not answered. Their chat is with AI and you can not get a live person. The internet says they are a viable company.
I just want to return the bed for a larger size. Can anyone help.
- Had article i wanted
- No customer service or monitoring
Preferred solution: Full refund
User's recommendation: Beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dolton, Illinois
Good evening im inquiring about my...
I'm inquiring about my order #2099. I'm very frustrated; the tracking was from China Post. Please help me.
Preferred solution: Deliver product or service ordered
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