Shopify
Reviews and Complaints
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Put in an order and never received an order number
I recently ordered MTG cards from a website called Jakcards on MyShopify and I haven't received an order number or tracking number. I can't get into contact with the seller and was wondering if I got scammed from the website on My Shopify? I only received a confirmation number #FC4TDQ1M5.
- Large selection of priducts
- Seller are not verified
Preferred solution: Full refund
User's recommendation: Be very wary of the shops and look into all information they have for customer support
Beaverton, Oregon
The web page is frozen.
Have a phone to talk to someone on phone and get techs to fix the problem s with soft wear. I took three days to put information in your web site and all my pictures got lost.
I had over 500 pictures. Only 60 were there. And who changes soft wear in the middle of someone work on the web page?
Why can you find better program so people do not lose all that time putting on the net. Wow wee and I am new never seen this before.
User's recommendation: Please ask questions before getting involved!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Vegas, Nevada
Phone was stolen and I can't log in
My phone has been stolen and dispit all my best efforts I can't log in to my account to save my life please help!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I am trying to get help but no one cares
I have a store on Shopify and am trying to connect my domain 'dryfruits.ae'. The Shopify team is working very hard, but I don't know where they are working and on what they are working. Please check the tickets below: 4822****, 4813****, 4825****, 4827****, 4827****, 4827****.
- Easy to use
- No technical support
- Slow speed
- Complicated system
Preferred solution: Full refund
User's recommendation: I will sell my products by shouting in the street rather selling it on shopify store.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
For my bank account money
I don't know how they take money from my bank account. I don't want to use this Shopify. Please refund my money, please.
Preferred solution: Full refund
User's recommendation: Becarefull everyone
Baton Rouge, Louisiana
Billed for closed store
I can't contact shopify about them still charging me. It's been months since I closed my store and I'm still being charged.
No way to get in touch with them either.
The live chat is useless just keeps repeating itself when you try to get connected with customer service. I want my money back and to stop dealing with them.
User's recommendation: Be 1000% sure you want this before dealing with shopify
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Mailing lists and poor practice on their websites
I am receiving several emails per day from your client companies using Shopify email addresses. I tried marking these as spam but they are dynamic.
I tried unsubscribing using the link in the mails but they just direct me to the item the emails are trying to sell.
I contacted the customer support for the companies but they did nothing.
All of these businesses use the same Shopify designed pages and all are using a list that was clearly supplied by you.
I am writing to you to request immediate removal from all lists that you are providing to these companies.
Please do and confirm by return that this has happened.
- Whole operation is deceitful
Preferred solution: Removed from their mailing list and an apology for their devious practices.
User's recommendation: Avoid this morally bankrupt business if you can
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I got scammed on tiktok shop last month
By starting the refund process, I was scammed last month on the TikTok shop. TikTok wouldn't resolve the issue or attempt to retrieve the money that the scammers took.
I have proof that the goods were not sent because the TikTok shop cancelled the order due to the merchant not sending the goods. You can see from the photos that I uploaded, they were never sent to me because the merchant never dispatched them.
So, automatically, the TikTok shop cancelled it. I never received my refund and they have no intention of resolving this transaction.
- No comment
Preferred solution: Full refund
User's recommendation: Be very careful on tiktok shop they won't help you if you get scammed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No customer service number.
Think again if you're considering using Shopify to host your company's retail website. The company potentially has the worst customer service in the industry.
They don't even have a number to contact them. We are a retailer generating over $2M in sales and still can't get support. When our Google email account was compromised, we could not reset the password on our Shopify account, and it took six days for them to respond. This is an urgent matter.
We are at day nine, and there is still no resolution. Very bad.
- Broad reach
- Slow to respond to urgent needs
- No customer service phone
- No concern for customers
Preferred solution: SOLUTION to be able to login to my business account.
User's recommendation: Do not use Shopify to host your retail business they do not care about their customers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Have not received any payouts and no response from customer service in more than three weeks.
Company fixed the issue and I have been provided with apology. The payout to my checking account was finally deposited after a month or so of sales.
This number no longer exists. You can remove it from the site. I have not received any payouts since I opened this store and need my money.
- No live customer service
Preferred solution: Reimbursement for my sales
User's recommendation: Beware
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Anchorage, Alaska
Where is my order no
I never received an email back and still cannot locate my package. And whoever use this website for me to pay for my purchase was a total scam.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Requesting refund
I would like to request a R518.30 refund because I hardly use the app and it has been giving me problems.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Shopify: Your Great Brand is Being Destroyed
Shopify has implemented a draconian "customer service" policy. You cannot reach any decision-maker or person with authority to resolve issues now.
Shopify used to be known for excellent customer service, no more.
There no way to reach a representative if one is locked out of their account it totally UNACCEPTABLE.
One MUST log in to reach any customer service options - being locked out one cannot reach ANYONE! Shopify must have hired META executives as their so-called system is just like Meta's.
It is now DAY 10 that both my stores are unaccessible for me to do business.
- Used to have good customer service
- No customer service number - no help just texting with no results
Preferred solution: Price reduction
User's recommendation: DO NOT use 2 Factor Authentication
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
10 DAYS shut out of my TWO stores - NO action from Shopify
This is the latest lame excuse after 10 days, and I still have no access to my stores! Shopify Customer Service Agent: 'I've been in touch with our internal team, and they've confirmed that they received your documents for the removal of 2FA.
They are currently addressing your request and are working diligently to resolve this issue promptly. The best I can do here is go ahead and raise the priority for this so that the team gets back to you at the earliest.
- There is absolutely no way to reach a decision maker at shopify
Preferred solution: Price reduction
User's recommendation: DO NOT USE 2 Factor Authenticator
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Checking on Refund
Oh? Yes, I'm trying to check on the status of my payouts. My direct deposit, can you call me at 209641****?
Preferred solution: Full refund
User's recommendation: Answering phone calls and calling back responding quick
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