Skip to content
  • Login
Shopify

Shopify
Reviews and Complaints

www.shopify.com
What is your customer experience with Shopify?
Show reviews that mention
order account money number customer store refund customer service service item
Filter review
Sort by
Juanito Bap

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Harassment

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contains 1 confidential file for company representatives
Updated by user Oct 02, 2024

They just stopped billing. They never refunded me for all the charges or what my bank charged In overdrafts.

Original review Sep 01, 2024

I've tried to resolve you ridiculous extortion and you folks just can't get it right. Cease and desist.

Trying to charge me for yet a third store I never put in use. Have deactivated all that you said I have and still the saga goes on.

Robbers get jail time. I'm still trying to figure out who let's you get away with it

View full review

User's recommendation: Beware. Watch the dates and how soon they charged your bank. They say just deactivate your store I tried changing the name of the site and by the time they were done they told me I opened , it's up to four stores now. They will keep attacking you on your bank account ruthlessly. Note the timelines in the dates they charged me for my first trial after three days.

2 comments
Naji Pob

DO NOT USE THIS COMPANY THEY STEAL YOU MONEY THERE IS NO PHONE NUMBER AND THEY WILL TAKE MONEY FROM YOUR CREDIT CARD EVERY MONTH EVEN AFTER YOU CANCEL THEY ARE CRIMINALS>

Jinan Nyi
reply icon Replying to comment of Naji Pob

You can detach your credit card, use chatgpt to teach you how

View more comments (1)
Samuel S Utu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I’m being billed for an account that I don’t have

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Mar 03, 2025

Still hasn’t been fixed yet

Original review Feb 16, 2025

I do not have a Shopify account. I have never had one. So, please stop trying to take $39.00 out of my account.

View full review
Loss:
$39
Cons:
  • I do not like shopify

Preferred solution: Full refund

1 comment
Jinan Nyi

Have you found any solution?

Anonymous
map-marker Irving, Texas

Fraudulent account set up

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Shopify - Fraudulent account set up

Nothing has happened. Someone started a Shopify account using my email.

I don't know how much my personal information was used. But of course, you can't get ahold of customer service. Their AI support just tells you about how to reset the password to go through the steps of deactivating but you can't do that. If somebody set up the authentication code and a recovery code to use as a login which of course, I don't have because they set it up.

I'll talk to somebody in sales and they just proclaim.

They're not in customer support so they can assist me and tells me on how to go through the help center. There's nobody live there because they just rely on the AI to handle all of their questions ridiculous.

View full review

User's recommendation: Avoid using them at all cost no support at all!!!

Anonymous
map-marker Asheville, North Carolina

Currently in Shopify que

i have been in the shopify que now for over 35 minutes with no help in sight. Shopify SUCKS!!!

available 24/7 - THAT'S A LIE!!! i placed an order over 3 months ago and haven't received it YET and CANNOT GET ANY HELP FROM SHOPIFY!!!

View full review

User's recommendation: DON'T USE SHOPIFY!!!!!!!

Philip R Hpp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Declination of purchase

I attempted to make a purchase with Maelreg and was declined. Apparently, when clearing through Shopify, the information concerning my debit account was not accepted.

There is no reason for this to occur, as I have no problem with other companies. I tried to enter information every possible way to see if perhaps there was some error with Shopify. Could Shopify please inform me as to what area was causing the problem? If I need to speak to an agent to clarify the situation, could you please provide a phone number so that I may do so?

Your prompt attention would be greatly appreciated. Thank you.

View full review
Pros:
  • Willingness to help
Cons:
  • Not yet

Preferred solution: Clarification on why, or in what area there was a problem with approval of my attempted purchase using my debit card. Where was the information problem?

User's recommendation: Question company if a declination occurs

Michael D Iyk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Problem with my account

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

For some reason, my Shopify is set to a Canadian address and I can't change it until I delete Shopify payments. It's odd because I have never set up Shopify payments, so I can't delete it.

I am on a 7-day trial period and no one from Shopify can figure it out and they have no phone number to speak to an actual person. After seeing how limited their customer service department is, I would not be signing up with this company in the future.

View full review
Loss:
$10
Pros:
  • Great platform
Cons:
  • If you ever have an issue your screwed

Preferred solution: Apology

User's recommendation: They care more about getting paid then helping there customers

Judy W Nda

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Account has been hacked

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My account has been closed for over a month, and someone is using it to pay for their account. Why is Shopify debiting a deactivated account?

I've already had to dispute charges, and they've debited my account again. How are they getting my debit information when I've changed debit cards?

View full review
Loss:
$5

Preferred solution: Full refund

BamaChick

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I Can't Say

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Shopify - I Can't Say
Shopify - I Can't Say - Image 2
Updated by user Nov 01, 2024

The company will not respond back

Original review Oct 01, 2024

I really don't know how to feel about Shop.com. They're really good at shipping your packages, but they partner with so many third-party companies.

When that company scams you and you can't get any information from them, then I have to look at Shop, their partner. I was scammed by this third-party app that Shop affiliates with.

View full review
Loss:
$188

Preferred solution: Explaination of how and why these unauthorized charges

User's recommendation: Know the third party company you're dealing with.

Summer C Maa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Worth, Texas

Haven't fix my issue they just charges and haven't received any status on my email

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Don't give af your spending on their website and haven't received any email regarding my status , I'm starting to think they don't give a f about their costumers, I haven't been able to use my account it's showing inactive and haven't received any status on that and haven't been fix is been 4 days now

View full review
Reesa Kjq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hyderabad, Telangana

Recived the wrong product 2 times

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Shopify - Recived the wrong product 2 times
Shopify - Recived the wrong product 2 times - Image 2
Shopify - Recived the wrong product 2 times - Image 3

Joydor world order no JY9603for rs 800 rs recieved game brain vita instead of kids craft set I had ordered on 8 April

Zapp basket order no ZB5209 got wrong shoes and wrong size for rs 1200 rs ordered on 3rd March no response when contact these site do not rely any website please do not order if it is connected to myshopfy .com

View full review

User's recommendation: Please do not trust shopify .com

Resolved
Devani Zax

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Milwaukee, Wisconsin

Resolved: I have not received my orders. It has been 2 weeks going on 3 weeks

Updated by user Jan 28, 2025

Company fixed the issue and I have been provided with apology. I received my package

Original review Dec 28, 2024

No one never called me back. I never received a phone number to Shopify.

One order went out yesterday and still waiting on the second order. 2 weeks nothing.

Ok granted it is the holidays but wow. No response at all

View full review
Shivam K Nds

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My bank account

Shopify - My bank account

From Shopify, they withdrew money from my bank account without any permission. Why?

How did this happen? So, I kindly request you to refund my money.

View full review

Preferred solution: Full refund

Brendon N Urf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No answer

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Called, no answer. No support. I am very disappointed with the lack of support given after being scammed.

View full review
Loss:
$38

Preferred solution: Full refund

Kapil Ccq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cambridge, Massachusetts

They did such a cheap service from people style wear

Shopify - They did such a cheap service from people style wear
Shopify - They did such a cheap service from people style wear - Image 2
Contains 1 confidential file for company representatives

I hope this message finds you well. I am writing to bring to your immediate attention an issue regarding a suspicious parcel I recently received, which I believe to be fake or fraudulent.

View full review
Ken M Mzz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charging me for nothing

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I'm being charged for nothing. Please contact me concerning this issue. I have nothing else to say.

View full review
Loss:
$206
Cons:
  • Every thing

Preferred solution: Full refund

User's recommendation: Stop charging